zendesk was aquired by the end of 2022 by Permira... | Zendesk Reviews

Former Employee

3.4

Sep 19, 2023

zendesk was aquired by the end of 2022 by Permira where a lot of changes happened and zendesk lost its original attractive culture. As any business money related acquisition a lot of layoffs has been in place and lack of leadership has made company future uncertain

1 Useful

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Current Employee

3.0

May 6, 2024

A lot has changed since going private. Improvements to product offering via acquisitions which is a positive. However, its has become much harder to make good commission as leadership has introduced was to penalise AEs for selling anything but a 36 month contract with zero discounting applied, if your deal is any different to this you will be hit -BCR rates.

2 Useful

Current Employee

3.0

Aug 28, 2024

Poor leadership and career progression. Product got better, but micromanagement and pressure has spiked.

2 Useful