zendesk was aquired by the end of 2022 by Permira... | Zendesk Reviews

Former Employee

3.4

Sep 19, 2023

zendesk was aquired by the end of 2022 by Permira where a lot of changes happened and zendesk lost its original attractive culture. As any business money related acquisition a lot of layoffs has been in place and lack of leadership has made company future uncertain

1 Useful

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Current Employee

1.9

Aug 22, 2024

Since the PE acquisition, the situation has been challenging. Lead generation has significantly declined, and the SMB role has shifted to full-cycle responsibilities without adequate time to manage everything effectively. Onboarding has been minimal, leaving new hires with little support. The recently implemented Deal Guidance board adds an extra layer of scrutiny to...Read More

1 Useful

Former Employee

2.0

Oct 24, 2024

Zendesk’s time has come and gone. PE spending a lot of money buying into AI, while the continued RIFs and uncertainty plague the entire firm. 95% of the company is circulating their resumes, trying to get out. Person running North America is worst leader in the industry.

4 Useful