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Zendesk Employee Reviews

Current Employee

3.0

Mar 24, 2025

Zendesk is in a tough postion right now. Tough to hit quota

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Current Employee

2.3

Mar 23, 2025

Disappointing leadership, pay and tough targets. Declining company. Moderately comfortable company, be wary.

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Current Employee

2.4

Mar 20, 2025

Territories have shrunk and quotas have gone up. Most reps saw a 50% reduction in number of customer accounts, with a 50% increase in quota.

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Former Employee

4.4

Mar 19, 2025

Overall experience was very positive, Zendesk continues to innovate and acquire great products with a high level of market fit that enables the sales team to achieve targets.

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Former Employee

3.0

Mar 12, 2025

Overall is was a pretty relaxed place to work, however this was before the acquisition. Not sure what it would be like now. Worth noting its not really a CX platform more of a ticketing solution for call centres.

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Current Employee

2.7

Mar 10, 2025

My overall experience (current employee) is that the sales team is a complete 80/20 split, maybe more actually. 80% of reps get nowhere near quota. The territories seem so weak, and arbitrarily aligned. If you’re a lucky one, you’ll land with something, the rest of us…..good luck!!!

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Current Employee

4.3

Mar 7, 2025

Good product which they do constantly invest in. In my opinion, low overall compensation compared to market. Culture is great

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Current Employee

4.0

Mar 4, 2025

Training / enablement is minimal - tough place to get your start as a BDR, but you can excell if you have experience

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Current Employee

2.7

Feb 28, 2025

My overall experience has been great. The pay is just not great

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Current Employee

1.7

Feb 28, 2025

bigger swing these days on percentage hitting vs those who are not....massive amounts of churns from existing customers so very hard to get any uplift here. Those who hit their number had big new business deals

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Current Employee

3.6

Feb 21, 2025

My overall strategy is amazing! Great company and great product

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Current Employee

2.9

Feb 12, 2025

Overall good experience, but was bought out by PE company. So big culture change, everyone is afraid of layoffs, and lots of layoffs

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Current Employee

4.7

Feb 5, 2025

People here are great. No bad experience so far. Good and empathetic leaders.

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Former Employee

3.3

Feb 5, 2025

At Zendesk I started with a fantastic experience, consistently exceeding my quota and thriving in a high-performance, customer-focused culture. The compensation structure was strong, and the environment fostered growth and success. However, after being sold to a private equity firm, things changed—compensation declined, the culture deteriorated, and territory...Read More

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Current Employee

2.9

Jan 31, 2025

Company is going through some change. To be determined if those changes will be positive or negative long-term.

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Current Employee

2.0

Jan 22, 2025

Zendesk continues to go downhill. Another massive sales reorg, verticals assigned to sales reps without a legitimate product to sell to the verticals. Selling a lot of snake oil now. A lot of big customers continue to churn.

2 Useful

Current Employee

4.7

Jan 16, 2025

Fantastic place to work. There's a reason I'm still here after close to 5 years in the role. While things are changing considerably with the acquisition by VC as of November of 2022, there's a ton of opportunity and the product is second to none. Great piece of SaaS to sell!

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Former Employee

2.0

Jan 2, 2025

Used to be a good company. Horrible to work for now.

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Current Employee

3.6

Dec 27, 2024

My overall experience has been good. The culture of the sales org is very high pressure in enterprise due to the lack of market share, and the desire to grow in that segment. Co-workers are great.

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Former Employee

3.6

Dec 9, 2024

Pretty good overall product to sell in the external customer support space, really solid GTM team across pre-sales, success and marketing. The next couple of years will be interesting given the shift to PE ownership

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Current Employee

4.7

Dec 6, 2024

My overall experience with Zendesk has been good. The product is really strong

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Former Employee

3.3

Dec 3, 2024

It was a very good company in terms of compensation structure, then they introduced something called Dynamic Deal Guidance to discourage people from giving discounts, which made every single rep suffer in the reality of the post-covid era in tech.

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Former Employee

2.4

Nov 21, 2024

Do not value their employees and there is no upward mobility.

1 Useful

Former Employee

4.9

Nov 13, 2024

Loved working here. Unfortunately everything changed after the Private Equity acquisition, but thats to be expected.

1 Useful

Former Employee

2.3

Nov 4, 2024

Great people leftover from pre-PE ownership, poor leaders upper leadership, tense atmosphere with tenured (very successful) AEs regularly Pipped out.

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Former Employee

2.0

Oct 24, 2024

Zendesk’s time has come and gone. PE spending a lot of money buying into AI, while the continued RIFs and uncertainty plague the entire firm. 95% of the company is circulating their resumes, trying to get out. Person running North America is worst leader in the industry.

5 Useful

Current Employee

3.7

Oct 23, 2024

okay-ish so far in India. Waiting to see how it goes

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Former Employee

2.4

Oct 9, 2024

Average since PE takeover. Culture has fallen immensely and people are pushed out of the company

3 Useful

Former Employee

4.0

Oct 1, 2024

Positive experience. Significant changes when PE took over. Several management team members left at that time.

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Current Employee

3.7

Sep 28, 2024

Been in Zendesk for 5 years and love it there

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Current Employee

4.6

Sep 19, 2024

Great company. Has had some issues but is now set for success.

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Former Employee

2.7

Sep 16, 2024

PE owned, all the best accounts have been sold into.

3 Useful

Current Employee

2.9

Sep 13, 2024

Stay away. PE firm took over in 2023 and it’s been a mess since.

2 Useful

Current Employee

3.4

Sep 13, 2024

People are great. Since we went private culture is slowly changing.

1 Useful

Current Employee

2.1

Sep 10, 2024

No room for growth as external seems to get the priorities for open recs.

1 Useful

Current Employee

4.1

Sep 8, 2024

Great place to work overall. Great people and fantastic product.

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Current Employee

3.0

Sep 8, 2024

Zendesk is a great product for commercial and small companies but it is still finding its way in the Enterprise segment. Great salary and commission structure if you manage to over achieve. A lot of investment from the company in the product.

1 Useful

Current Employee

2.0

Sep 4, 2024

The company has gone downhill rapidly with analysts running the show. As an AE I have never seen so many internal roadblocks to close a deal. Insane compensation structure in place whereby any level of discount on deals is heavily penalised. Micromanagement at an all time high with call, email and on-site meeting metrics all tracked on a weekly basis.

4 Useful

Current Employee

3.4

Aug 30, 2024

Overall have had a positive experience with this company. Lots of change however in recent times.

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Current Employee

3.0

Aug 28, 2024

Poor leadership and career progression. Product got better, but micromanagement and pressure has spiked.

2 Useful

Current Employee

3.6

Aug 27, 2024

Zendesk is a great company with solid benefits and great people. Tech in general seems to be struggling, so I feel that some of the inbound flow is not just a Zendesk problem today. Overall, great.

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Former Employee

1.6

Aug 24, 2024

There is no GTM where more than 30-35% are making their number. Firm looking to downsize, using performance management to do so. The old days are long and far gone. SVP underwhelming.

1 Useful

Former Employee

2.7

Aug 23, 2024

Started off amazing. Magical ride pre COVID/Acquisition. Sales team had a hard working yet understanding culture. Product easy to sell easy to demo. Customers were happy. You would not get on a pip if you did not hit quota for 2 quarters. They would give you at least a year if not more. Since the company was acquired the company was run more like a math equation with...Read More

4 Useful

Current Employee

3.1

Aug 23, 2024

manager will make or break your career here. if you've got a good one, you'll learn so much. few promotions, few raises. great people, but tough culture right now

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Current Employee

3.9

Aug 23, 2024

Zendesk for Mid Market Seller is a fairly new space with less than 2 years having this segment of business. They’re really investing in teaching value based selling, leveraging Meddpicc. West Coast AE’s is where you see the Million Dollar earners but east coast has more green space opportunities. SMB & Commercial seem to be the sweet spot for where sellers are...Read More

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Current Employee

1.9

Aug 22, 2024

Since the PE acquisition, the situation has been challenging. Lead generation has significantly declined, and the SMB role has shifted to full-cycle responsibilities without adequate time to manage everything effectively. Onboarding has been minimal, leaving new hires with little support. The recently implemented Deal Guidance board adds an extra layer of scrutiny to...Read More

1 Useful

Current Employee

4.0

Aug 22, 2024

Declining organisation . Used be a lot better, not much investment in product and leadership changed

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Current Employee

3.7

Aug 21, 2024

Things are different since Private Equity took over. It's also worth mentioning that SAAS is on fire as an industry right now.

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Former Employee

2.6

Aug 21, 2024

A private equity company purchased Zendesk and things went downhill. At one point I was aligned to 4 AEs. Got put on a coaching plan and the only coaching was to "make more calls"

2 Useful

Current Employee

3.3

Aug 21, 2024

So far it has been ok. Compensation is an issue as they have a system in place where if a customer needs to add users and they have a previously negotiated discount in their contract, you take a hit on your commissions. Inbound leads are nearly non existent. I would say on average you get 2-3 per quarter and they might not be qualified.

1 Useful

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Zendesk Employee Reviews

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