Zendesk

Item: Zendesk
Rating: 3.3
Author: RepVue

Home CompaniesZendesk

Profile Highlights

Competitive Salaries

OTE at Zendesk is highly competitive for several roles compared to industry peers. View salaries

Performance Category Ratings

See how employees rated Zendesk in RepVue’s key performance categories.

Category Score

Industry Percentile

Industry Rank

Culture and Leadership

2.9

39th%of Software orgs

# 1,449of 2,341 Software orgs

Base Compensation

3.6

50th%of Software orgs

# 1,172of 2,341 Software orgs

Incentive Compensation Structure

3.4

52nd%of Software orgs

# 1,123of 2,341 Software orgs

Product - Market Fit

3.9

63rd%of Software orgs

# 854of 2,341 Software orgs

Professional Development and Training

2.9

52nd%of Software orgs

# 1,110of 2,341 Software orgs

Inbound Lead / Opportunity Flow

2.5

42nd%of Software orgs

# 1,363of 2,341 Software orgs

Diversity and Inclusion

3.7

51st%of Software orgs

# 1,144of 2,341 Software orgs

About Zendesk

Greater San Francisco Area

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great...More

Percent that Attain Quota?

of team members typically hit their quota

Software Industry Average

40%

Global Average

43%

Salaries

Job Role

Median Base Pay

Median OTE

Top Performer

Sales Development ManagerSalary data from 8 ratings

Sales ManagerSalary data from 7 ratings

Customer Success ManagerSalary data from 5 ratings

Reviews

Former Employee

3.6

Dec 9, 2024

Pretty good overall product to sell in the external customer support space, really solid GTM team across pre-sales, success and marketing. The next couple of years will be interesting given the shift to PE ownership

Useful

Current Employee

4.7

Dec 6, 2024

My overall experience with Zendesk has been good. The product is really strong

Useful

View All Reviews

Anonymous Q&A

Anonymous Sales ProOct 13, 2024

I have an upcoming simulated exercise as part of my final interview process at ZD. Does anyone have any tips on how to stand out in this process? The brief is a customer looking to launch into a new market and having to scale customer service

Current Zendesk EmployeeTop AnswerOct 14, 2024

9 Answers

Anonymous Sales ProJul 25, 2024

What is the difference between Mid Market and Commercial at Zendesk?

Former Zendesk EmployeeTop AnswerJul 26, 2024

7 Answers

View all Q&A

Employee Ratings

Total Employee Ratings

Total Ratings

1,090

Ratings Verified by RepVue

Verified Ratings

89%

Job Categories

Account Executive

647

59%

SDR / BDR

235

21%

Leadership Roles

Account Management

Sales Engineer / Solution Consultant

Customer Success

Sales Enablement

Channel Sales / Partnerships

Employee Status

Ratings submitted by current employees

802

74%

Ratings submitted by former employees

288

26%

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Frequently Asked Questions

Zendesk has an overall employee rating of 3.3 out of 5 and a RepVue score of 78.53. They are ranked #1148 out of all Software organizations.

Currently it is reported that 38.9% of the reps at Zendesk are hitting quota.

Zendesk has a rating of 2.9 out of 5 for culture and leadership. They are ranked #3119 in this category out of 5111 companies.

Zendesk has a rating of 3.9 out of 5 for Product - Market Fit and is ranked #854 out of 2341 Software companies.

About Zendesk

Greater San Francisco Area

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great...More