Overall the experience was bitter sweet. Great... | Smartsheet Reviews

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Former Employee

2.4

Mar 22, 2024

Overall the experience was bitter sweet. Great teammates and some good managers. It was personally the best sales org I’d worked for at the time and had great managers early on who knew how to train and develop sellers, effectively build pipeline and could also help sell larger deals. I found success and moved up the ranks to a tenured selling team. As interest rates rose and economic headwinds caused budget constraints it required a shift in selling transactional deals to strategic deals. Some tenured managers were not familiar with coaching and developing sellers to sell into this new environment because of the ease of selling the product in the past. Led to team attainment rates to drop and high turnover and culture to deteriorate. My recommendation for the org would be to hire managers who have strategic sales experience or specialize in developing and coaching sellers to sell strategically. Personally I’d say success will depend on the book but more importantly whether or not you have a good manager.

6 Useful

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Current Employee

3.0

Oct 3, 2023

The recent changes made within the organization make this place unrecognizable. What used to be a great work environment and culture has turned into a large gap between sales and leadership. There is a significant level of micromanagement, paired with an unwillingness for management to go to bat for it's sales reps both internally and externally when challenging...Read More

8 Useful

Former Employee

2.3

Mar 16, 2024

Management is incentivized to do whatever it takes to make their number. While management strives to achieve its goals, often it will directly affect the customer at the time of renewal unfairly. In contrast, successful managers are rewarded with pay increases, recognition, and promotions, while sales staff may be let go and blamed for poor customer satisfaction.

3 Useful