Former Employee3.7Oct 26, 2023Good experience overall, was challenging to find internal promotion options
Current Employee3.6Jul 22, 2024It's an interesting year for SaaS and Zendesk is definitely feeling the impact. Some reps are hitting and exceeding quota and many are struggling to hit. If you get a big deal or have several good accounts, you will hit quota, but if you have a tougher territory, you will struggle. I'm sure this is a similar theme across all SaaS companies at the moment. Overall,...Read More
It's an interesting year for SaaS and Zendesk is definitely feeling the impact. Some reps are hitting and exceeding quota and many are struggling to hit. If you get a big deal or have several good accounts, you will hit quota, but if you have a tougher territory, you will struggle. I'm sure this is a similar theme across all SaaS companies at the moment. Overall,...Read More
Current Employee3.4Feb 6, 2024My overall experience was good at the start and then got worse as the PE firm took over. Made territories much smaller, send majority accounts overseas with no transparency on lead flow and where it goes. Changed pay -20% with no signs of growth opportunities.
My overall experience was good at the start and then got worse as the PE firm took over. Made territories much smaller, send majority accounts overseas with no transparency on lead flow and where it goes. Changed pay -20% with no signs of growth opportunities.
Current Employee2.0Sep 13, 2023The company has fallen off a cliff in the past 6 months. Product pricing has increased exponentially compared to competitors who are now closing the functionality gap. It is little surprise that the global economic downturn doesn't exist in the eyes of senior leadership and the only reason anyone is missing quota is because they haven't made enough cold calls.
The company has fallen off a cliff in the past 6 months. Product pricing has increased exponentially compared to competitors who are now closing the functionality gap. It is little surprise that the global economic downturn doesn't exist in the eyes of senior leadership and the only reason anyone is missing quota is because they haven't made enough cold calls.
