My overall experience at Smartsheet was great,... | Smartsheet Reviews

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Current Employee

3.7

Dec 13, 2023

My overall experience at Smartsheet was great, the leadership really care about Sales & helping to optimize performance. The challenges really revolved around just a slower adaptation to the changing SaaS Sales environment for New Business. Specifically, internal systems not equipped/optimized for outbound prospecting. A lack of data cleanliness/hygiene, misalignment of books (books filled with emerging/SMB accounts as a Mid-Market rep) & a lack of BDR/SDR support. Overall though, the leadership recognized these challenges & worked to find solutions. Smartsheet also has great product differentiators for MM, Enterprise orgs. who need to scale out Project & Portfolio Management and consistently enhances product capabilities through both development and acquisition.

1 Useful

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Former Employee

3.6

Dec 4, 2023

Live and die by the assigned territory. Management are dashboard hounds

6 Useful

Current Employee

2.4

Nov 28, 2023

The product is great but the leadership is not customer or employee focused. Therefore employees are not encouraged to do the right thing to improve customer satisfaction which causes churn issues.

4 Useful