Zendesk excels within the SMB space providing an... | Zendesk Reviews

Current Employee

5.0

Mar 7, 2024

Zendesk excels within the SMB space providing an expert customer support solution. Management is good, could be better at some levels. Compensation is near the industry average.

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Current Employee

2.3

Feb 29, 2024

Company culture has drastically shifted since acquired by PE. Raises/bonuses were reserved to senior leadership, regardless if you achieved 100+% attainment and tenured. Released a new tool called “Dynamic Deal Guidance” which single-handedly takes money from reps pockets based on arbitrary deal inputs. And the cherry on top, micromanagement. If you’re considering...Read More

3 Useful

Former Employee

2.1

Sep 19, 2023

Was a pretty negative experience given they overhired and blatantly lied to everyone about lowering the insane quotas.

3 Useful

Current Employee

3.4

Aug 30, 2024

Overall have had a positive experience with this company. Lots of change however in recent times.

Useful

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