Zendesk excels within the SMB space providing an... | Zendesk Reviews

Current Employee

5.0

Mar 7, 2024

Zendesk excels within the SMB space providing an expert customer support solution. Management is good, could be better at some levels. Compensation is near the industry average.

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Former Employee

1.0

Apr 29, 2024

Awful experience!!! The place is in shambles; leadership is out of touch and, for the most part, tone-deaf. Management, Leadership, HR, the whole lot of them have zero accountability for their actions, and they'll always be first to blame the sales reps for any lost opportunities, poor TEAM quarter performance (this happens often), and wasted time with "trainings" to...Read More

1 Useful

Former Employee

3.3

Aug 19, 2023

Zendesk is going through a tough patch with the ownership & leadership changes, several things are broken (esp on operational, marketing sides), increasing silos, several rounds of redundancies based on cost cutting not skills… Wouldn’t recommend for next 6-12 months at least (2023-2024)

1 Useful

Current Employee

1.9

Aug 22, 2024

Since the PE acquisition, the situation has been challenging. Lead generation has significantly declined, and the SMB role has shifted to full-cycle responsibilities without adequate time to manage everything effectively. Onboarding has been minimal, leaving new hires with little support. The recently implemented Deal Guidance board adds an extra layer of scrutiny to...Read More

1 Useful

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