It's an interesting year for SaaS and Zendesk is... | Zendesk Reviews

Current Employee

3.6

Jul 22, 2024

It's an interesting year for SaaS and Zendesk is definitely feeling the impact. Some reps are hitting and exceeding quota and many are struggling to hit. If you get a big deal or have several good accounts, you will hit quota, but if you have a tougher territory, you will struggle. I'm sure this is a similar theme across all SaaS companies at the moment. Overall, close rates are down and sales cycles are lasting longer.

1 Useful

Browse Other Reviews

Former Employee

4.0

Apr 17, 2024

It was good. I recommand to on in this company

Useful

Former Employee

2.9

Jan 20, 2024

Failure of management to advocate for team members. Territory problems and misaligned accounts resulted in lost revenue and reps selling against one another. Very toxic internal environment. Major process issues often impacted customers as well, for example multiple invoices being sent in error or to customer rather than reseller partner.

1 Useful