It's an interesting year for SaaS and Zendesk is... | Zendesk Reviews

Current Employee

3.6

Jul 22, 2024

It's an interesting year for SaaS and Zendesk is definitely feeling the impact. Some reps are hitting and exceeding quota and many are struggling to hit. If you get a big deal or have several good accounts, you will hit quota, but if you have a tougher territory, you will struggle. I'm sure this is a similar theme across all SaaS companies at the moment. Overall, close rates are down and sales cycles are lasting longer.

1 Useful

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Current Employee

2.9

May 15, 2024

Company was great before the PE firm came in and ripped everything apart. No more culture, now it's high pressure and micromanaged

1 Useful

Current Employee

4.1

Jun 21, 2023

Overall a great company with most people hitting quota

Useful