It's an interesting year for SaaS and Zendesk is... | Zendesk Reviews

Current Employee

3.6

Jul 22, 2024

It's an interesting year for SaaS and Zendesk is definitely feeling the impact. Some reps are hitting and exceeding quota and many are struggling to hit. If you get a big deal or have several good accounts, you will hit quota, but if you have a tougher territory, you will struggle. I'm sure this is a similar theme across all SaaS companies at the moment. Overall, close rates are down and sales cycles are lasting longer.

1 Useful

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Current Employee

2.0

Sep 13, 2023

The company has fallen off a cliff in the past 6 months. Product pricing has increased exponentially compared to competitors who are now closing the functionality gap. It is little surprise that the global economic downturn doesn't exist in the eyes of senior leadership and the only reason anyone is missing quota is because they haven't made enough cold calls.

2 Useful

Current Employee

2.1

Sep 10, 2024

No room for growth as external seems to get the priorities for open recs.

1 Useful