The biggest issue in 2023 is churn. They are... | LaunchDarkly Reviews

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Current Employee

2.0

Oct 16, 2023

The biggest issue in 2023 is churn. They are making sales reps responsible for churn/contraction dollar for dollar, even if YOU DIDN'T SELL THAT DEAL. We have countless big hitters who have left to other companies due to this. Take care of your reps. Everyone is looking for other jobs because of this. Say you work hard to hit 350k in a quarter but you happened to inherit an account worth 150k and they decided to leave for a competitor or REDUCE THEIR SEAT COUNT BECAUSE OF THE ECONOMY (COMPLETELY OUT OF YOUR CONTROL). You had infinite attempts to get into the account to build a relationship (again you didn't sell it, and CSMs dont exist until a high $$ threshhold).....crickets. Until they want to churn or contract. That's not only a CLAWBACK of your commission but also hits your quota number. Most likely not leadership's number though...LOL.

5 Useful

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Current Employee

3.0

Sep 14, 2023

Quotas are not in touch with reality, and comp plans are not very motivating. There is a lot of ongoing change internally with a new CEO, and recently the CMO and CRO both left. The product is solid, and better than the competition, but deal cycles are slow for the ASP.

2 Useful

Current Employee

2.0

Feb 2, 2024

Experience wasn’t great. Bad leadership in emea. All they care is about themselves with the majority being white make. Many people leaving and churn is impacting reps and SE’s. E.g if you close a 100k deal and a churn happens at 100k. Nobody gets paid.

1 Useful