Iron Mountain
RepVue Score
0
Iron Mountain
Back to ReviewsFormer Employee I had a great experience in the time I worked here. Strong legacy customer base for box records storage allows for easy engagement with customers who are familiar with the company. Solution resources and teams are experienced and supportive. Territory and your account team are critical to success. Some territories have accounts with higher purchase frequency than other territories where you must create demand and rebuild relationships. You are assigned a CSM who you regularly work with who is responsible for non-sales account tasks and service escalations, they are critical to sales success and al most always very experienced. Internal processes for account changes big or small can be a feat to a nightmare, you must manage multiple teams for major requests but the resources are there. New leadership has prioritized ambitious revenue targets over maintaining strategic customer relationships. Frequent account team changes, lack of communication, and surprise price increases were common complaints from customers. It's a prosperous job for medium to high performers, but low performers for several consecutive months are met with PIPs and very rarely recover from them, including myself.
Pros: Great people, great customers, great pay
Cons: behind on product, especially digital services
4.1
Feb 8, 2024
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