Great comp, time off and other benefits. Product... | Genesys Reviews

Former Employee

2.9

May 17, 2024

Great comp, time off and other benefits. Product is a commodity and very little difference between all the competitors. Absolutely no MQL’s in 3 years. Nobody knows who we are. Once a customer moves to a cloud CX platform, they are on it for 5 years with little chance it changing it out. Once 75% of of the addressable market moves to the cloud, there will be mass layoffs again.

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Former Employee

3.9

Dec 19, 2023

Overall, Genesys has been a good company, but unfortunately that is changing. They have been a dominant leader in the space, but seem to be losing traction with pivoting product platforms.

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Current Employee

4.1

Dec 17, 2024

My first six months have been good so far, I’m in the Renewal Management division and the team, the culture and the direction of the Customer Success has great and fresh ideas. At least talking about in LATAM team.

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