Zendesk
RepVue Score
0
Zendesk
Back to ReviewsFormer Employee Product suite is not competitive in the Enterprise sector - No actual promotion path for BDRs into AE/CS/Sales Ops/Enablement - Direction has shifted since going private - Management seems to be preoccupied with hardline numbers instead of overall results - Constant missed Sales Ops deadlines(salesforce updates, accounts changes etc etc) - No focus on Customer Success/Experience Employee Experince - Management quality has taken a nose dive
Advice to Management
- Employee experience goes a very long way in a competitive sales environment. Amplify the voice of your workforce or you'll continue to lose them to larger competitors and startups. - A fundamental shift in strategy for the enterprise sector is needed to be successful. Zendesk is best suited for SMB/Mid Market with some Commerical applications. But it is priced as an Enterprise grade solution that can't compete against Salesforce or ServiceNow.. with less expensive options found at Freshdesk
3.1
Dec 12, 2023
Useful
