Failure of management to advocate for team... | Zendesk Reviews

Former Employee

2.9

Jan 20, 2024

Failure of management to advocate for team members. Territory problems and misaligned accounts resulted in lost revenue and reps selling against one another. Very toxic internal environment. Major process issues often impacted customers as well, for example multiple invoices being sent in error or to customer rather than reseller partner.

1 Useful

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Current Employee

3.7

Jul 27, 2023

Great company for SMB to Mid Market, not product fit for the Enterprise segment.

Useful

Former Employee

3.6

Dec 9, 2024

Pretty good overall product to sell in the external customer support space, really solid GTM team across pre-sales, success and marketing. The next couple of years will be interesting given the shift to PE ownership

Useful