Current Employee5.0Mar 7, 2024Zendesk excels within the SMB space providing an expert customer support solution. Management is good, could be better at some levels. Compensation is near the industry average.
Zendesk excels within the SMB space providing an expert customer support solution. Management is good, could be better at some levels. Compensation is near the industry average.
Current Employee4.9Aug 15, 2023Overall good experience, good company, good pay, especially in this economy
Former Employee2.7Sep 7, 2023Zendesk used to be a great company, but ever since the acquisition by Private Equity, the culture and vision have gone down the drain. The pay is below market rate, and a large number of AEs fail to achieve (or come close to) quota. Leadership is not transparent and (micro)manages by fear. Very many AEs are on Coaching Plans or PIPs. Zendesk's competitors are...Read More
Zendesk used to be a great company, but ever since the acquisition by Private Equity, the culture and vision have gone down the drain. The pay is below market rate, and a large number of AEs fail to achieve (or come close to) quota. Leadership is not transparent and (micro)manages by fear. Very many AEs are on Coaching Plans or PIPs. Zendesk's competitors are...Read More
