My overall experience was fair, with NICE. The... | NICE Ltd Reviews

Former Employee

4.0

Aug 20, 2024

My overall experience was fair, with NICE. The sales process is complex, and it appears there is no real sense of urgency to get deals over the finish line. There can be upwards of 20 people involved in the sales process, and if the client is not considered enterprise, be prepared to receive very little support/urgency. Compensation was okay, but commission payout can be tricky, especially pertaining to larger closed opportunities. Management and support were very hard to come by, outside of my direct manager who was fantastic. He had similar issues in getting support for down-stream activities. Perhaps all of this is common with an organization of this size, but it was no longer a cultural fit.

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Former Employee

2.6

Sep 28, 2023

NICE culture took over In Contact culture. Employees are not valued. Support is weak at best. Segmentation in enterprise was poorly designed.

1 Useful

Current Employee

2.9

Jun 10, 2024

NICE has an outstanding set of solutions and is a long time market leader in the CCaaS space. Sales leadership though is as toxic as I've experienced in my +20 years and that's being nice ;) Let me ask you,Do you enjoy having everything be urgent and treated like a fire drill? How about documenting the same information in multiple locations on a weekly basis and then...Read More

3 Useful