In my role at IBM's Customer Service, I had the... | IBM Reviews

Former Employee

4.0

Feb 10, 2025

In my role at IBM's Customer Service, I had the opportunity to work closely with diverse clients, addressing their unique challenges while delivering tailored solutions. The focus on customer-centricity allowed me to build strong, long-lasting relationships, leading to high satisfaction scores. I honed my problem-solving skills by troubleshooting complex technical issues and collaborating with a knowledgeable team to find effective solutions. Despite facing some technical challenges, the collaborative and innovative environment at IBM helped me continuously improve and deliver exceptional customer service.

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Former Employee

3.3

May 22, 2024

Terrific experience, but not the same company it used to be

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Current Employee

3.9

Aug 30, 2024

I feel that I’ve gotten unlucky with my roles but have made the most of my situations. The compensation is acceptable for the work-life balance I extract.

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