I think Segment has fallen behind in the CDP... | Twilio Segment fka Segment Reviews

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Current Employee

3.1

Dec 26, 2023

I think Segment has fallen behind in the CDP space due to resting on its laurels and letting low cost competitors catch up. It’s really hard to make quota without getting lucky on a big deal or 2. Churn is high, inbound leads are slowing, and leadership thinks more prospecting is the answer. Custome.AI seems to be the potential savior here, but we won’t be sure for the next 6 months.

1 Useful

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Current Employee

3.9

Jun 29, 2023

My overall experience has been positive the only thing I feel should be changed is the fact that they have an inbound team to work all the inbound leads and send those leads to the AE’s rather than sending those to the SDRs

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Current Employee

2.4

Feb 8, 2024

Terrible leadership is destroying this company. People who have never sold are creating comp plans. I do love the product and my peers, but Segment’s time is over. 5% of reps hit quota and they have introduced a penalty for churned accounts so you’ll be digging yourself out of a hole.

2 Useful