Good product, but the PE firm has made a lot of... | Zendesk Reviews | RepVue

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Current Employee

2.9

Jun 18, 2024

Good product, but the PE firm has made a lot of bad decisions. They have removed resources from SMB, which the largest and most profitable segment.

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Former Employee

Zendesk is going through a tough patch with the ownership & leadership changes, several things are broken (esp on operational, marketing sides), increasing silos, several rounds of redundancies based on cost cutting not skills… Wouldn’t recommend for next 6-12 months at least (2023-2024)

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Current Employee

Going through a lot of changes mostly not positive. Culture is shaken

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Former Employee

Failure of management to advocate for team members. Territory problems and misaligned accounts resulted in lost revenue and reps selling against one another. Very toxic internal environment. Major process issues often impacted customers as well, for example multiple invoices being sent in error or to customer rather than reseller partner.

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