Declining customer service teams lead to more... | UPS Reviews

Current Employee

2.7

Apr 1, 2025

Declining customer service teams lead to more time retaining accounts than selling. Pricing won’t compete with what’s necessary to win. Too much confusion on pricing structure leads to internal competition.

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Current Employee

3.1

Feb 28, 2024

Variable comp is largely uncontrollable due to YoY component on existing book of business. This is not a pure sales role, and the base is not high enough to be structured as a retention or customer success position. It is challenging to earn a consistent living here

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Former Employee

2.4

Dec 3, 2024

I had a great team and majority of our coworkers were amazing. Senior leadership lead more out of ego rather than a purpose. Great training program!

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Current Employee

2.9

May 6, 2025

This sales role is being overtaken by 3rd party shipping sites that can offer shippers competitive rates, integration and service. In my area there wasn’t a lot of opportunity unless they were lost to FedEx or USPS for a couple years and came back. Hitting plan isn’t terrible, but funding the pipeline can be difficult. The company needs a better process in dealing...Read More

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