My overall experience was mixed. I enjoyed the... | Smartsheet Reviews

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Former Employee

4.0

Jan 22, 2024

My overall experience was mixed. I enjoyed the people I worked with. Management often has their heads in the cloud. They don't want to address customer problems and needs, but expect new sales growth with customers who can't get issue resolution.

2 Useful

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Current Employee

3.9

May 8, 2024

My overall experience was alright so far, highly depended on territory

1 Useful

Former Employee

2.9

Aug 12, 2024

I started as a mid-market rep, was then promoted to Major accounts. I was a consistent top performer (except for the last 12 months) with 1 president's club. Great experience overall, except for the last 12 months (Feb 2023 to Jan 2024). Feb 2023 there was a re-org in the sales organization and many including myself shifted between VPs. Account shuffled as well and...Read More

8 Useful

Former Employee

2.3

Mar 16, 2024

Management is incentivized to do whatever it takes to make their number. While management strives to achieve its goals, often it will directly affect the customer at the time of renewal unfairly. In contrast, successful managers are rewarded with pay increases, recognition, and promotions, while sales staff may be let go and blamed for poor customer satisfaction.

3 Useful

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