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ServiceNow Employee Reviews

Sep 6, 2024

The product works, the leadership is fair and there is no better place to make more money. - Unfortunately it is very competitive to get in.

3 Useful

Excellent culture, leadership, and product market fit. Strongly recommend to anyone.

1 Useful

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Great company, strong leadership and market fit. Still feels like a startup.

Useful

Current Employee

4.1

Apr 4, 2025

Culture has changed for the worst in the previous 6 months. Too bureaucratic and every internal process is a nightmare.

Useful

Current Employee

4.1

Apr 1, 2025

Great platform at the enterprise and commercial level. The best actually. tougher sell in SMB space though.

Useful

Current Employee

2.4

Mar 31, 2025

They will offer you more money at the start of the interview process, then tell you the budget has been cut and they can only give you so much, but they want you for the position. So expect 10-20K less than the original offer

1 Useful

Current Employee

2.9

Mar 31, 2025

Still good but getting worse. Culture is becoming more and more hostile to employees

Useful

Former Employee

4.0

Mar 31, 2025

The company fosters an innovative environment with high-quality colleagues who bring valuable experience and expertise. Engaging activities and a strong team culture make it a great place to work, promoting both professional growth and a positive workplace atmosphere.

Useful

Former Employee

4.0

Mar 26, 2025

Great colleagues, teamwork and good earnings potential. Challenge is many management changes and ensuring you have sufficient potential in your territory.

1 Useful

Current Employee

2.9

Mar 25, 2025

Lots of competition in AI, ServiceNow is catching up with new features

Useful

Former Employee

2.6

Mar 24, 2025

Too big, too bureaucratic and becoming a Microsoft club in EMEA with rampant micromanagement. Not a happy place any more.

1 Useful

Current Employee

3.9

Mar 23, 2025

I haven't been with ServiceNow for a very long time, but I did join ServiceNow due do its many recognitions as one of the best employers. I cannot confirm the outcomes of those ratings so far. Quotas are very high, only few people hit quota, which means no raise for the following year. I have doubs about the maturity of some solutions. In terms of benefits, I know...Read More

1 Useful

Current Employee

2.9

Mar 21, 2025

A fantastic company, strong market fit but the company is now experiencing growing pains.

1 Useful

Current Employee

2.9

Mar 20, 2025

Goal posts moving too often and downside impacts painful especially when they are usually inherited.

Useful

Current Employee

4.7

Mar 18, 2025

ServiceNow is a great organization to work for. The ServiceNow platform resonates with customers regardless of size and drives massive efficiency/productivity gains for our customers.

Useful

Current Employee

3.9

Mar 18, 2025

Very strong sales and marketing organization. As with all larger organizations, innovation is lagging compared to the market

Useful

Current Employee

3.0

Mar 15, 2025

Not the place it used to be. Culture is changing rapidly

2 Useful

Current Employee

3.0

Mar 14, 2025

Started here in 2021 and was an unbelievable first place to work for many years. Things changed for the worse in FY24 and more so now in FY25. Incredibly disappointed in first line management and leadership as a whole. This may have to do with the influx of Salesforce folks that have come over. A company culture that was once focused on people and relationships has...Read More

1 Useful

Current Employee

4.0

Mar 14, 2025

Great product that is not the best fit for mid market to small business due to cost to implement

2 Useful

Current Employee

5.0

Mar 12, 2025

Great place to work, probably the best I have worked so far in my career

1 Useful

Current Employee

3.9

Mar 10, 2025

The product is exceptional. The best approach and solution in the Market. Lead Enginem Hygiene and handling are very poor.

Useful

Current Employee

3.3

Mar 4, 2025

Number of reps increased so flow got worse. This will likely change down the line.

Useful

Former Employee

3.9

Mar 1, 2025

It was a great experience during my long tenure there. You can overachieve yearly if you are eager to learn and apply your knowledge and focus.

Useful

Former Employee

4.1

Feb 25, 2025

For the most part good. Very political. Very. Very corporate feel to it.

1 Useful

Current Employee

3.1

Feb 24, 2025

Overall good organization and great product. Going through lots of growth so constant changes. Midmarket does not have as many as resources as we need and our base should be higher

1 Useful

Current Employee

3.6

Feb 23, 2025

My experience has been a mixed bag. I've had two of my highest earning years ever, but it came with a lot of baggage mainly brought on by my management. While the overall company is a good place to work at, the way that they handle accounts moving between reps is the worst that I've experienced in my career. They move accounts yearly and they focus on licensing...Read More

1 Useful

Current Employee

4.7

Feb 20, 2025

I’ve liked everything except my base salary. Feel taken advantage of

Useful

Former Employee

5.0

Feb 19, 2025

Great experience, great collegues, great learnings experience, and great compensation plan.

Useful

Current Employee

5.0

Feb 19, 2025

Great company, compensation and technology. Customers see value in the platform and are growing year on year.

Useful

Current Employee

5.0

Feb 17, 2025

I am exited about Servicenow, the ambitions to growth, the AI approach and the long term strategy. Leadership is very supportive, the solution and the platform are unique and brilliant

Useful

Former Employee

4.6

Feb 16, 2025

Working at ServiceNow was an incredible experience that blended innovation, collaboration, and a strong customer-first culture. The company’s commitment to digital transformation is reflected not only in its cutting-edge platform but also in the way it empowers employees to drive meaningful impact. I had the opportunity to work alongside talented professionals who...Read More

Useful

Current Employee

3.7

Feb 13, 2025

Great product. Current management is good. Hiring more SalesForce management, feels like we’re becoming more like SF.

Useful

Current Employee

3.6

Feb 12, 2025

My overall experience has been positive at ServiceNow. The changes they are making as of recent are not ideal but this is still a good place to work

Useful

Former Employee

3.7

Feb 4, 2025

Overall, with the right territory your ability to achieve is limitless. It is a great company and great people. It does matter what segment and territory you have however. You can’t do much with a territory notorious for underperforming

1 Useful

Former Employee

2.7

Jan 30, 2025

ServiceNow has an incredible brand in IT. ELT is excellent. The benefits and culture are good. That said I’d recommend exploring roles in field sales (not workflows). The matrix sales model hasn’t been refined yet. Quotas can be extremely high (north of $5M annually), and when a client reduces spend at renewal that negatively impacts your commission.

Useful

Current Employee

3.7

Jan 30, 2025

Good market fit. AI capabilities strong. They broke up Mid Market into Growth and Hunter roles.

Useful

Former Employee

4.1

Jan 28, 2025

Exceptional technology platform - super versatile and solid. Sales culture pivoted to overly transactional. Customers now often struggle to deploy and realise Return on Investment before the next sales cycle is upon them. Great enablement and personal development opportunities but little career advancement and mobility culture.

Useful

Current Employee

4.3

Jan 27, 2025

I'm very happy working at ServiceNow. The CEO, product & growth trajectory are all very strong. Pay is solid and the expertise and support for core sales roles is strong. Area of improvement: the company is primarily white so not much diversity.

Useful

Current Employee

5.0

Jan 16, 2025

My overall experience has been phenomenal I recommend working here to anyone.

Useful

Current Employee

3.9

Jan 14, 2025

My experience for my first job out of school has been solid.

Useful

Current Employee

4.4

Jan 14, 2025

Sticky product with high usage within accounts, very technical sale, continuous learning is very important.

Useful

Former Employee

4.0

Jan 14, 2025

Great product, but not meant for Mid-Market/SMB. Very tedious to sell for smaller deals.

Useful

Current Employee

5.0

Jan 13, 2025

ServiceNow is the best company to sell when you care about the product in your customers. They only focus on outcomes and look to solve real business problems. Our customers love us and our product is great. What more can I say?

Useful

Current Employee

3.9

Jan 13, 2025

Inbound is pretty saturated in the Enterprise space. You have to hustle to make new inroads, but the value prop is strong, leadership is good, and the product is solid. You're not answering the phone taking orders here anymore, but if you're willing to work, you have a great chance to earn here, and it's still a growth machine. You just have to be willing to...Read More

2 Useful

Current Employee

5.0

Jan 11, 2025

Best company I’ve ever worked for in tech so far. Great leadership, very transparent c-suite, and innovative product strategy. Best in class.

1 Useful

Current Employee

3.4

Jan 9, 2025

Channel attainment is lackluster since historically ServiceNow focuses on direct sales. It is challenging for new partners to break into the space and work with sales teams without previous relationships. There is an emphasis on partners sourcing licensing deals and bringing to SN, but smaller regional partners have less capacity to do so

1 Useful

Former Employee

5.0

Dec 31, 2024

Best place I have worked! Sadly had to move on for other reasons. Great leadership culture and product

Useful

Former Employee

4.0

Dec 30, 2024

Loved the company great culture and great team. Great pay

Useful

Current Employee

4.6

Dec 24, 2024

Highly recommend ServiceNow and their business development department to any young professional looking to start their career in sales.

Useful

Current Employee

3.4

Dec 17, 2024

Great company at a great time. CX and AI will be big drivers.

Useful

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