ServiceNow Questions &amp; Answers

1. For a Canadian senior enterprise AE, what does the package look like? 2. Does one AE support both IT and HR, or does an account have numerous aes for different products

Anonymous Sales ProDec 3, 2024

Current ServiceNow EmployeeTop AnswerDec 3, 2024

I work at a CX competitor in mid-market, and we usually win over SN in CX, and most of the time in IT. I am also in a big manufacturing state, and IT teams are small. I see two Sr AE's positions, one in the CX space and the other in Healthcare? How does servicenow perform in these industries?

Anonymous Sales ProNov 27, 2024

Can anyone talk about the Fertility Coverage/Benefits at ServiceNow? This is really important benefit to us. Currently at a company that utilizes Progyny, does ServiceNow use Progyny, or maybe Maven, or something of the like?

Anonymous Sales ProNov 21, 2024

What is an expected compensation for the Sr. Commercial AE role? I am coming from Salesforce with 13 years of software sales experience. The initial offer was 159k with 64k RSU's over a 4 year period. Transparently, that seemed low. How flexible is ServiceNow on negotiation?

Anonymous Sales ProNov 16, 2024

Former ServiceNow EmployeeTop AnswerNov 18, 2024

What is the Mid-Market AE opportunity like at ServiceNow?

Anonymous Sales ProOct 22, 2024

Former ServiceNow EmployeeTop AnswerOct 22, 2024

How difficult is the MM AE job to hit OTE or even go above this? I am looking at jobs in the UK market. Do top performing reps make over £200K? How often are MM AEs expected in the office? What are the most important KPIs outside of quota attainment?

Anonymous Sales ProOct 13, 2024

Current ServiceNow EmployeeTop AnswerOct 14, 2024

Is the Federal team at ServiceNow doing well? Do reps typically hit their number in those roles? What are some pros and cons for the federal team at ServiceNow?

Anonymous Sales ProOct 11, 2024

Does anyone know what pay is like for the Renewal Account Managers? Would that be a lateral move from being in a DSR role?

Anonymous Sales ProSep 9, 2024

I am interested in the Digital Sales Representative position. Is this an SMB role? Are you the core AE or is it an overlay position? And what is the base / commission split for OTE?

Anonymous Sales ProAug 20, 2024

I'm interested in joining, but curious about remote opportunities. I'm about an hour away from the closest office - but am also considering moving somewhere where I would be 2+ hours away. This would be for their digital sales role.

Anonymous Sales ProAug 8, 2024

Current ServiceNow EmployeeTop AnswerAug 8, 2024

What is the adoption/upsell potential for AI related offerings (Pro Plus?) As an AM - does this open up a lot of greenfield on the existing account base?

Anonymous Sales ProJul 15, 2024

Current ServiceNow EmployeeTop AnswerAug 8, 2024

I'm confused with the lead development rep (LDR) program. I've seen: LDR -> SDR LDR -> Account Development Representative LDR -> Strategic Account Representative LDR -> SDR -> Sales Associates What do all these titles means and what I should expect from comp?

Anonymous Sales ProMay 31, 2024

Current ServiceNow EmployeeTop AnswerMay 31, 2024

What is the parental leave for a primary caregiver? Salesforce offers 6mo, does ServiceNow have this as well?

Anonymous Sales ProMay 23, 2024

Current ServiceNow EmployeeTop AnswerMay 23, 2024

what is the base and OTE pay for Global Sales Dev Manager and Directors?

Anonymous Sales ProApr 17, 2024

Current ServiceNow EmployeeTop AnswerApr 18, 2024

Can anyone shed light on the Enterprise Sales Associate role please? Sounds like a good blend of smaller deals in Enterprise Accounts and some Net New Logos with out the risk of Debooks. Also what is quota attainment like? Cheers!

Anonymous Sales ProApr 17, 2024

Is the Digital Solution Sales Executive an SMB sales role? Is it an overlay role or are you the "quarterback" of your deals / accounts? Also what is the OTE + base / commission split? Thanks!

Anonymous Sales ProApr 15, 2024

Current ServiceNow EmployeeTop AnswerApr 17, 2024

Any insight on ServiceNow Solution Consultant Academy?

Anonymous Sales ProApr 9, 2024

Current ServiceNow EmployeeTop AnswerApr 9, 2024

Is there testing for THC in the hiring process for states with legal medical cards?

Anonymous Sales ProApr 2, 2024

Hi, What's the average win rate for entreprise deals ? What's the complexity of typical sales cycle (multi-level selling, heavy/ligth demos, POC, Compliance and Legal...) Thanks

Anonymous Sales ProMar 21, 2024

Current ServiceNow EmployeeTop AnswerMar 24, 2024

Is the commission such that if you meet a certain % of your OTE, you are paid that exact % of the total potential commission? Eg. If the potential commission is $100k and you achieve 60% of your goal, would you earn $60k? Or is commission payout different if you don't meet a certain % of goal?

Anonymous Sales ProFeb 25, 2024

Current ServiceNow EmployeeTop AnswerFeb 26, 2024

4 Answers

Anonymous Sales ProFeb 20, 2024

How long is the typical sales cycle in SMB?

Current ServiceNow EmployeeTop AnswerFeb 20, 2024

For Commercial/Enterprise Sales Execs, how is the pay structured? What % is salary and what % is commission for OTE? Is the commission paid on any draw or always actuals?

Anonymous Sales ProFeb 5, 2024

Current ServiceNow EmployeeTop AnswerFeb 6, 2024

6 Answers

Anonymous Sales ProJan 9, 2024

How difficult/common is it for SDR's to become AE's? Or do they do allot of external hiring?

Current ServiceNow EmployeeTop AnswerJan 9, 2024

What is the work-life balance like for an Enterprise AE? How much autonomy and flexibility do you have?

Anonymous Sales ProDec 14, 2023

Current ServiceNow EmployeeTop AnswerDec 22, 2023

3 Answers

Anonymous Sales ProDec 14, 2023

For Enterprise AE - how often are you in front of a customer vs working from home? How much travel is required?

Current ServiceNow EmployeeTop AnswerDec 14, 2023

I am applying for a Sales Development Representative role. What sort of questions can I expect in an interview? How familiar should I be with ServiceNow software from a technical perspective? How much technical knowledge/understanding does one need to have for this role more broadly? Thank you!

Anonymous Sales ProNov 28, 2023

Current ServiceNow EmployeeTop AnswerNov 29, 2023

Any inside on Business Applications and Workflow Automation Solutions AE role? Is Automation selling?

Anonymous Sales ProNov 20, 2023

How is the job stability for an Enterprise AE? I hear some companies where a single missed Q can put you on a PIP. Does ServiceNow feel like a stable position for a career?

Anonymous Sales ProOct 25, 2023

Former ServiceNow EmployeeTop AnswerOct 25, 2023

I am having a panel interview with the hiring manager, his boss and one of his peers for an Enterprise AE role. What questions can be expected? What are some pitfalls to avoid? What are areas to focus on?

Anonymous Sales ProSep 22, 2023

Current ServiceNow EmployeeTop AnswerSep 22, 2023

Anyone have insight into the Digital Solution Sales Executive role? Attainment %, overall work life, OTE, etc.

Anonymous Sales ProAug 18, 2023

Current ServiceNow EmployeeTop AnswerAug 18, 2023

3 Answers

Anonymous Sales ProMay 10, 2023

Quota Attainment across the board looks pretty solid on here. Are all teams still seeing relative success? or are there some headwinds?

Current ServiceNow EmployeeTop AnswerMay 19, 2023

6 Answers

Anonymous Sales ProApr 27, 2022

I have heard that ServiceNow AEs are leaving because it is becoming "too much like Salesforce". What is meant by this statement?

Former ServiceNow EmployeeTop AnswerAug 18, 2023