Lattice has a fantastic brand halo and that... | Lattice Reviews

Current Employee

2.0

Mar 4, 2024

Lattice has a fantastic brand halo and that serves well for most of our existing business. However, recent changes to customer success and account management have turned those things on their head. Leadership seems only invested in what they think will drive success versus listening to reps and implementing new processes with minimal/rushed training. There are systemic issues (SFDC reporting, TOS updates, free services that are premium elsewhere) that need to be addressed first. And those issues along with a lack of training are now coupled with a Comp plan that penalizes reps who inherit accounts that indicated early that they will churn and no save plays worked prior to the inheritance.

3 Useful

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Current Employee

4.4

Jan 5, 2024

My overall experience here has been foundational and positive. Over the last 12 months there has been a tremendous amount of change that has left many of us feeling tired. The next 12 months will be informative of where the sales organization as a whole is headed.

1 Useful

Current Employee

4.3

Jan 15, 2024

Overall great experience with the usual ups and downs that come with a SaaS sales role.

2 Useful