Granicus
RepVue Score
0
Granicus
Back to ReviewsCurrent Employee The sales org is heavily process laden and struggles to deviate or pivot when somebody has a simple question or needs help. You’ll be directed to internal messaging platforms instead, and will spend a business day or more just getting help on a simple task. The customer support is abysmal and that’s reflected in the churn and clients that reject Granicus in favor of inferior tech, but with much better support. Lot of internal posturing and making things more difficult or complicated, extending out sales cycles and/or getting items resolved quickly. Org turns to “name brand” tech labels for leadership roles, despite those candidates lacking specific and credible experience for the teams they are brought into manage. As a result, you will have to be tenacious and resilient to thrive here. Selling is the least challenging aspect of working here, as it’s navigating all of the internal red tape that is utterly exhausting. ELT says the quiet parts out loud, routinely telling large audiences that ICs will wash out in 12 months. The clients are the ones who suffer with so much turnover. The platform is cobbled together and positioned as “strategic,” but instead is just cumbersome with few integrations.
1.7
Sep 29, 2023
5 Useful
