FRSH is a company in their late adolescent years... | Freshworks Reviews

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Current Employee

3.1

Aug 29, 2023

FRSH is a company in their late adolescent years or early adulting. They are making strides in many areas product wise and listen to their customers to take their feedback into the future product roadmaps. Sometimes senior leadership have a lack of transparency with front end sales but that seems common in many SaaS orgs.

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Current Employee

2.1

Sep 17, 2024

Expect to generate 100% of your own pipeline. Hitting quota is a game of chance at this point. Lots of issues - too many to list here. Leadership has steered the ship in the wrong direction, tried to course correct, still off course in 2024.

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Current Employee

2.6

Jun 24, 2024

Freshworks seems to be like all other SaaS players who are experiencing the same challenges at the moment. Notably, individual contributors are generally struggling; you'll need to get quite 'lucky' with a big deal in a quarter or half-year if you want to come close to your targets. There is a growing focus on KPIs and metrics for outbound efforts.

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