FedEx was a great company to work! Since Covid... | FedEx Reviews

Current Employee

2.3

Sep 30, 2024

FedEx was a great company to work! Since Covid the company has changed its direction operationally. We were the leader in service and sales for 15 years. Our customer service, on time service and package integrity are at a 20 year low. FedEx has lost its best Ground delivery independant contractor's drivers to higher paying delivery services (UPS & Amazon) FedEx has outsourced its customer service to oversees Asian agencies. We are losing middle market customers daily.

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Former Employee

3.0

Jun 10, 2024

Overall the culture is great but pay is low. Constant change in sales comp/structure caused a divide in sales.

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Current Employee

2.6

May 10, 2024

Base is relatively low for internal promotions, commissions and bonuses are ADHOC and can shift radically depending on economic conditions month to month. Generally customers tend to switch and come back, back and forth as this is industry standard. Many un-controlables so it creates a tense environment where management cannot be direct with certain goals or quotas....Read More

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