Leadership is out of touch and blames everyone... | Chownow Reviews

Former Employee

1.7

Feb 28, 2024

Leadership is out of touch and blames everyone but themselves for low retention of restaurants and half the team missing quota for new business. When leadership was asked to go out and spend time with sales to learn more about the environment, we were told it wasn’t the best use of their time. They talk about “partnerships” all the time but really they are just standard integrations every company should have. BIGGEST RED FLAG - President’s Club trip was cancelled and pulled out from under top performers just after the year ended. (They’d been bragging about how great it was going to be up until Christmas) No trust between sales and sales leadership. Lots of finger pointing. No collaboration. They ask for lots of ACCOUNTABILITY from reps but don’t hold themselves accountable. I do believe the CEO cares a lot about the company but he’s got lazy and unqualified sales management.

3 Useful

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Current Employee

2.7

Aug 20, 2024

They had a great thing going, but the company has gone downhill in recent years.

Useful

Former Employee

2.3

Jul 16, 2024

Rather than address issues with Product Market Fit, such as pricing structure or missing features, leadership blamed reps for not hitting activity goals. They then shifted said goals beyond what was reasonable for sellers and put all but a handful of sellers on performance plans.

2 Useful