Great talent in seat but Segment has gone through... | Twilio Segment fka Segment Reviews

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Current Employee

2.1

Apr 13, 2024

Great talent in seat but Segment has gone through an identity crisis in the last 18 months. No direction from leadership and R&D is playing catch up with the competition

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Current Employee

3.4

Apr 9, 2024

Overall experience has been a bit chaotic. Feels like working at a startup. Tons of changes for better and for worse. Have witnessed two layoffs in my time here, the founder and CEO leaving, the entire sales org getting restructured, and the quota and KPIs changing. On the positives - good front line management, great culture for the most part, and solid base pay.

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Current Employee

2.9

Nov 7, 2023

Pros and cons to any larger corporate company but the best days are likely behind Segment

2 Useful

Current Employee

3.1

Dec 26, 2023

I think Segment has fallen behind in the CDP space due to resting on its laurels and letting low cost competitors catch up. It’s really hard to make quota without getting lucky on a big deal or 2. Churn is high, inbound leads are slowing, and leadership thinks more prospecting is the answer. Custome.AI seems to be the potential savior here, but we won’t be sure...Read More

1 Useful

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