CSM incentive structure was recently changed to... | WalkMe Reviews

Current Employee

3.7

Jun 27, 2023

CSM incentive structure was recently changed to become very activity and admin based. Very clear they want to make it harder to hit full incentive. We need to create a deck for each customer, and log a QBR, IBR, CSP and relationship matrix for each customer, each quarter. That is just to unlock the ability to earn incentive. Underneath that is a complicated calculation of net retention, advocacy activity, and product usage. If anyone reviews this - please simplify and focus on outcomes

1 Useful

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Former Employee

2.6

May 2, 2024

Leadership is very weak from CEO to CRO. Leaders below those two are caring and for the most part good talented people. CRO operates like a bully. 100% club requirements were shared with sales on November 30th 2023 for a year that ended in December. CRO(Scott Little) leads with Fear and has no empathy. He did nothing great in his past two positions and has not...Read More

2 Useful

Current Employee

2.1

Aug 3, 2023

Walkme have it in place a very tough compensation plan for 2023, paying reps only 50% of their compensation rate until they’ve attained 50% of quota. Long sales cycles, and very long deployments in land accounts before expansion is possible, make it challenging to reach quota.

1 Useful