WalkMe
RepVue Score
0
WalkMe
Back to ReviewsCurrent Employee CSM incentive structure was recently changed to become very activity and admin based. Very clear they want to make it harder to hit full incentive.
We need to create a deck for each customer, and log a QBR, IBR, CSP and relationship matrix for each customer, each quarter. That is just to unlock the ability to earn incentive.
Underneath that is a complicated calculation of net retention, advocacy activity, and product usage.
If anyone reviews this - please simplify and focus on outcomes
3.7
Jun 27, 2023
1 Useful
