Tough competition for a commoditized product... | Twilio Reviews | RepVue

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Current Employee

3.0

Nov 17, 2023

Tough competition for a commoditized product (i.e. SMS). Minimal innovation in the Communications BU. Constant leadership changes.

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Current Employee

This company has completely fumbled its unicorn success, bungling everything it touches and that absolutely includes how they’ve run their Sales org. Everything is a mess and nothing indicates that it will getting better.

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Former Employee

Twilio is a very different company than it was a few years ago. Dominant in SMS but when the growth from COVID stopped it lost its way. 3 large layoffs in 18 months. Abrupt and radical changes in strategy, direction, leadership with very little communication.

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Current Employee

I've really enjoyed my time thus far at Twilio despite all of the ups and downs recently. The only thing i would change is how QUICKLY we change. Twilio could do with running some of their "experiments" a little longer before bailing on that strategy.

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