Twilio is a very different company than it was a... | Twilio Reviews

Former Employee

2.6

Apr 18, 2024

Twilio is a very different company than it was a few years ago. Dominant in SMS but when the growth from COVID stopped it lost its way. 3 large layoffs in 18 months. Abrupt and radical changes in strategy, direction, leadership with very little communication.

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Current Employee

3.6

Mar 20, 2024

I've really enjoyed my time thus far at Twilio despite all of the ups and downs recently. The only thing i would change is how QUICKLY we change. Twilio could do with running some of their "experiments" a little longer before bailing on that strategy.

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Former Employee

3.1

Mar 24, 2024

Twilio has solid technology and a reputable name! However, they are still figuring out how to sell to Large Enterprises. There were often changes in GTM and sales strategy. Between September 2022 and December 2024, there were 4 rounds of layoffs and 3 reorganizations. This posed huge challenge for Enterprise reps to be successful, as sales cycles are (per usual)...Read More

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