Slack pre-Salesforce integration was amazing.... | Slack (Salesforce) Reviews

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Current Employee

2.9

Aug 17, 2023

Slack pre-Salesforce integration was amazing. Reps were hitting, enablement was solid, and culture was amazing (best I've ever seen). Everything slowly started going downhill as more of the company was integrated with Salesforce post-acquisition, but Slack was completely swallowed up at the start of 2023. Existing automated processes were taken away and replaced by antiquated, manual ones; we were forced to migrate to Salesforce's instance of Sales Cloud, which is by far the WORST managed CRM I've ever seen (laughable because it's Salesforce's own tool...). There is no enablement, resources are scattered, and the company still doesn't have a Greenfield sales motion. Attrition is at an all-time high and I anticipate more and more OG Slack folks to jump ship (if they haven't already, they're thinking about it). Management has been fully infiltrated by Salesforce transfers who don't understand the Slack sales process, product, or customer. It's hard to just mentally check out and go through the motions because it's hard to even pull a simple Salesforce report. Very very frustrating experience.

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Current Employee

2.7

Jul 24, 2023

Culture clash between Salesforce and Slack. Promising roadmap but collaborating with Salesforce is hard. Good opportunities in Existing Business but very tough to go after New Business. Strong competition due to Microsoft’s dominance and Salesforce’s inability to bundle.

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Current Employee

3.0

Oct 3, 2023

Very disappointing that Salesforce is not leveraging Slack potential. Lack of trust and selfish environment. Culture warning.

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