What are t...

Question

What are the common career progression opportunities for sales professionals at ServiceTitan?

Current Employee · Accepted Answer

If you start as an SDR, there is no progression. Hope you string together enough good months to pad your resume and get hired as an SDR at a place that is harder to get hired, but more likely to promote.

However, quota achievement for SDRs here is abysmal.

Can't speak for AEs or other roles.

Former Employee · Answer

There are none. As a former employee and still friends with a lot of their current and former staff members, the play favoritism so much over there it’s a joke.  They promote people who have an ever even hit monthly goal while their superstars are put on PiPs for missing one monthly goal

Current Employee · Answer

Don't work here, you will likely get fired in 3 months after ramp up. 22 people got hired with me and we are down to 8 and soon to be 6.

Current Employee · Answer

Depends on where you're starting. If you start in the SDR Org it's non-existent, almost impossible to make it out within a reasonable amount of time or without being PIP'ed out.

If you start on the AE side or Customer Success it's a lot different. ServiceTitan is great outside of the SDR Org for the most part.

Former Employee · Answer

I was an SDR for 7 months and a top performer. I was told I needed to be in seat for 2 years before being promoted, despite my success. I appreciate that they let me know upfront. I decided to leave, and they were supportive.

Current Employee · Answer

I can answer this for the SDR org.

Currently, the SDR position is basically a dead end. Upward mobility is a joke. I've watched our top 1% performers have their promotions shut down time and time again. There is no bridge program for SDRs to move to a closing position. Upward mobility in ServiceTitan's XDR org is a thing of the past.

Current Employee · Answer

Probably the worst place you can work if your looking to progress in your sales career. If you have 0 sales experience then it may be a good place to start your career to help bolster your resume -- but that is all it will be.

Former Employee · Answer

When i worked there if you were an SDR it was impossible to be promoted to AE. Several people quit that were high performers so they had to begin allowing a promotion, but it will never be directly into AE. They force SDRs to spend 3-4 years doing pipe gen before allowing them to level up unless you're willing to join the PAM team, which most do. As for other roles I can't speak from personal experience but it's mostly a place where people who started before the company's C series protect their roles and prevent anyone who could replace them from rising.

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Anonymous Q&A

What are the common career progression opportunities for sales professionals at ServiceTitan?