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PagerDuty Employee Reviews

Mar 20, 2025

PagerDuty has some strong points. The company provides a solid incident management platform that is widely used in the industry. Some teams are great to work with, and there are smart people across the org but a lot of the best ones left. That said, like any company, there are challenges. Leadership decisions can sometimes feel disconnected from the realities on the...Read More

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Current Employee

2.6

Mar 20, 2025

All of our top reps left the company because they can get paid way more elsewhere

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Current Employee

3.3

Mar 14, 2025

lots of customers churned and it seems like product is not as attractive to the market anymore. competitors are eating pagerduty's lunch at the moment.

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Current Employee

1.4

Mar 7, 2025

Higher compensation for the same roles in market. Very low attainment in EMEA.

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Current Employee

2.7

Feb 20, 2025

Very meh Nice people and OK product but the company pretends it is way, way more than it really is. Finally dialling back the super left leaning politics though

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Current Employee

3.1

Feb 14, 2025

Smoke and mirrors at the exec and c suite level. This is really a late stage startup that shouldn’t have IPOed when it did, IMO. Now unable to look itself honestly in the mirror and admit that it’s fallen behind and can’t adjust to an enterprise sales model. Identity crisis with our customers too. They think we still are just a paging service (I mean look at our...Read More

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Current Employee

4.1

Feb 7, 2025

PagerDuty is a good company to work for. Has a strong product market fit

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Current Employee

3.4

Feb 5, 2025

My overall experience was positive it had its ups and downs (more ups than downs)

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Current Employee

4.1

Feb 4, 2025

High-end in terms of OTE packages out there but commission plans have become more unattainable over the past couple of years. The product is becoming more commoditized as competition stiffens and many sales folks are coming and going right now (more than typically). Overall stress is less than sales orgs along with great work/life balance.

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Current Employee

2.9

Feb 1, 2025

Pay is great - goals are difficult to attain. Pace is fast moving and sales leadership changes quickly. Core product is sticky and we can use that to our advantage for upsells.

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Former Employee

3.4

Jan 26, 2025

My over a experience was good, leadership changes delayed career progression.

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Current Employee

2.9

Jan 23, 2025

The SC team and leadership is fantastic. However the rep to SC ratio can be improved. Attainment is low and SC commission isn't protected.

1 Useful

Former Employee

2.4

Jan 17, 2025

Toxic executives that are constantly competing for CEOs attention and praise. Which then creates an atmosphere of toxic competition among different orgs and zero accountability or helping you selling to customers.

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Current Employee

4.6

Dec 6, 2024

Excellent Product, Compensation, and Company Culture PagerDuty offers a fantastic product, competitive pay, and a positive company culture. Our customers love the solutions we provide, and with new technology on the horizon, there are exciting opportunities to drive further business growth.

1 Useful

Current Employee

2.7

Dec 4, 2024

Product is in a niche and getting squeezed on both sides from ITSM and Observability vendors. If you have the right accounts (big cloud native shops with heavy devops/sre cultures) in the right region (north america) can make very good coin, otherwise it's a tough game at a company which is struggling to grow at even faster than public cloud is expanding. ELT is...Read More

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Current Employee

2.3

Nov 28, 2024

My overall experience at this sales organization has been both challenging and rewarding. The collaborative team environment and access to training resources have been key contributors to my achievements. These factors allowed me to develop strong relationships with clients and consistently meet my sales targets. On the other hand, navigating complex internal...Read More

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Current Employee

5.0

Nov 27, 2024

Great company and fantastic market fit. Sometimes the company has very high aspirations which means they don’t always celebrate the successes they do have enough. They defined the market and continue to innovate in Everything Operations. Recommended!

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Former Employee

4.0

Oct 7, 2024

Overall, it was a good experience. The product itself deals with a niche market and attempting to sell a premium product in a price conscious market has its challenges. As an BDR, I was fortunate enough to be under the guidance of great AE's and had the opportunity to acquire industry standards from what you'd expect regarding command of the message and MEDDICC....Read More

1 Useful

Current Employee

4.0

Sep 10, 2024

Been here awhile and its not as fruitful as "the good ole days" but honestly there could be a lot worse places to be. Good product market fit but maybe a bit more advanced for where alot of companies are today, so were waiting on the market to actually catch up. The good thing is we are definitely the platform for when those companies mature, so it will come. Lots...Read More

2 Useful

Current Employee

3.7

Aug 16, 2024

Good company, good culture. need to tie things together better.

1 Useful

Current Employee

4.6

Aug 3, 2024

Great product, great leadership, great people and great customers too

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Current Employee

2.6

Jul 25, 2024

Going through a lot of growing pains to becoming an Enterprise-oriented business, but it is on the right path, with an very good product and some pockets of excellence in sales demonstrating this is possible!

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Current Employee

3.1

Jul 17, 2024

It pays the bills but leadership doesn't have a clear direction other than scrambling for pipeline

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Former Employee

2.9

Jul 11, 2024

Great product but bad culture and leadership in London. A lot of micromanagement

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Current Employee

4.1

Jul 1, 2024

Compensation and benefits are at the top of the market, but commission plans have worsened in the last few years. Work/life balance is excellent. More travel is being asked starting this year. The core product is becoming more commoditized in the market, making it harder to make your number. If you look at revenue growth numbers, it has slowed down a lot since 2022....Read More

1 Useful

Current Employee

4.7

Jun 5, 2024

Great place to work in most ways. Two areas that are yellow flags - Comp: they didn't offer merit raises /RSU refreshes this year (even though we're doing well financially and just started $100M in buybacks) Working: They are starting to "request" that people come into the office 1 day/week if they are near a "hub". They are also deprioritizing hiring outside of...Read More

1 Useful

Former Employee

2.9

May 23, 2024

Toxic management. No work life balance. Potential for high earnings

1 Useful

Former Employee

3.7

May 23, 2024

My overall experience was good at Pager Duty. Co-workers are amazing and culture is good

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Current Employee

3.6

May 14, 2024

My overall experience is good and would recommend this company

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Current Employee

2.0

May 13, 2024

Sales leadership has no direction. There is a different focus depending on which side of the bed they wake up on. They continue to sip on the corporate kool-aid without identifying tangible and attainable goals

1 Useful

Current Employee

1.9

Apr 26, 2024

What was once a great culture and sales org how now been decimated due to poor leadership. Avoid at all costs.

3 Useful

Current Employee

3.9

Apr 10, 2024

Quotas were virtually unattainable last year (FY23), with only a small percentage of people actually hitting (<5%). Quotas still went up in FY24, accelerators were removed, and territories shrunk. There have been quiet layoffs and the company is hitting a growth plateau.

3 Useful

Current Employee

3.3

Apr 5, 2024

Pagerduty is becoming better for Enterprise sellers, as the product is maturing. may become harder for Commercial as more companies move into the alerting/notification space. AE's that understand how to sell a solution rather than features/functions should be able to do well.

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Current Employee

2.6

Mar 27, 2024

Core product is popular with customers, add ons not so much and are difficult to sell. Company had some consultants come in and make unfavorable changes. New comp plan that was just launched in March seems specifically designed to prevent reps from making the money they did last year (ex there’s a decelerator on selling the core product). Company follows a land and...Read More

2 Useful

Former Employee

4.1

Mar 13, 2024

PagerDuty is a great company with awesome benefits. They are the leader in the on-call space and moving towards an automation platform

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Current Employee

4.6

Feb 7, 2024

I've enjoyed my time at PagerDuty so far, and I'm only 5 months in.

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Current Employee

4.0

Jan 20, 2024

PagerDuty is a great place for compensation. The training and enablement is weak, but once you get a hang of it, you should make good money.

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Current Employee

3.9

Dec 20, 2023

PagerDuty is an overall great place to work, especially in the enterprise/mid market. The company is very sales-friendly and has a very competitive comp plan that enables you to hit your OTE quickly even if your quota attainment is below 100%. The product is enterprise grade and has an established value but the company is struggling to expand beyond the core...Read More

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Current Employee

4.1

Dec 13, 2023

Rock solid product and uncapped commissions. Very heavy emphasis on the comp plan to sell to net-new customers and sell new products (incentivized to do so). Trying to get into a platform play from a point solution, the messaging resonates well with C-Suite but we have a hard time shaking our brand as "just an alerting tool". The good old days are over of just...Read More

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Current Employee

4.6

Nov 30, 2023

Great they invest in me and they take feedback well and very transparent on their processes.

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Current Employee

2.9

Oct 26, 2023

My overall experience has been adequate. Decent company to work for.

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Current Employee

3.9

Oct 19, 2023

Overall good company to work for. Employees are treated well and compensated well.

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Current Employee

3.7

Sep 26, 2023

I believe PagerDuty struggles with coming up with fair territories. There are many accounts that should be considered Enterprise accounts that remain in the Commercial space and vice versa. Even within the same groups, quota's are the same, but opportunity is not.

4 Useful

Current Employee

3.1

Sep 8, 2023

good place to work if you know what you're doing

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Current Employee

4.6

Sep 6, 2023

Company seems to be fairing better than most but continues to over hire and make it more difficult to make quota.

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Current Employee

3.3

Aug 31, 2023

in this economic downturn the company is going through tough times and all in the enterprise space are feeling it. Turnover is getting higher due to increased sensitivity and oversight causing burnout

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Current Employee

3.4

Aug 17, 2023

Great company with great potential. Macro conditions don’t make it easy

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Current Employee

3.6

Aug 15, 2023

Career architecture is a joke here. They look past performance data and the metrics they've set for promotion, and deny people based on "lack of tenure in role". However, then they regularly break this for their favourite people who don't fit the requirements for performance and promote them before.

3 Useful

Current Employee

3.1

Jul 29, 2023

Good product portfolio, but there are some glaring bottlenecks. The territory carves could be better. Interesting logic regarding how they’re split. Data is as good as any other org, with some accounts that are far too small for the segment being assigned. Many new logo accounts are literally dead companies but their potential value is through the roof, skewing...Read More

5 Useful

Current Employee

4.7

Jun 29, 2023

Excellent experience, commercial space is their bread and butter.

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PagerDuty Employee Reviews

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