Justworks
RepVue Score
0
Justworks
Back to ReviewsFormer Employee The management team are only in their respective positions, across the whole CS department and a few others in internal teams, due to being grandfathered in. The is all while they constantly try to find and hire highly intelligent, qualified, experienced, intuitive, and severely competent employees.
The turnover metrics are so high due to the mismanagement from untrained, unmonitored managers, lack of checks and balances, no reporting procedures, and no regulations for management performance reviews.
These aspects quintessentially contribute and are 94% of the reasons why Justworks Customer Success Representatives are let go unexpectedly, or lucky enough to land better employment positions at other companies before the ever present aspect of termination for arbitrary reasons. Most of the time, they state metrics, low customer ratings, ticket resolution times, etc.
All of these aspects are due to incorrect information provided in training, no actions able to be provided due to internal guidance and guardrails. While telling customers to contact support regarding the issue instead of stating the facts and being transparent about what assistance can be provided by Customer Success Representatives and/or Account Managers
2.0
Sep 13, 2023
Useful
