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Current Employee

3.7

Nov 6, 2023

re-organized customer success in lumen technolgoies CEO has changed VP of CS has changed different focuses have shifted as well.

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Former Employee

Leadership is the biggest issue

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Current Employee

Overall experience is above average. Products are good and customer facing support such as engineering are there to always help. Deal killers are the following: Service delivery - it takes many months to implement something. Too many levels that do not talk to each other No funding - all funds for build come from the client. Too many products means too many...Read More

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Former Employee

Very cut-throat environment where reps needed to watch fellow reps as much if not more than competitors. Daily 1:1 meetings with sales management to discuss opportunity pipeline. Very high turnover rate with little collaboration between reps.

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