The product fit and idea are great, and there is... | Class Reviews

Current Employee

2.6

Nov 20, 2023

The product fit and idea are great, and there is definitely a need. Unfortunately, the product doesn't always work, and the customers success and support teams are severely understaffed and overworked, (thanks to multiple rounds of layoffs over the past few years) resulting in customers churning at almost every renewal. Instead of focusing on making the product more stable and function how it should, leadership keeps focusing on coming out with new features that only make the product even less stable. Instead of looking at their TAM and the overall opportunities the product provides, they are mainly only focused on Higher Education because that's where the founders background is. So if you're on a different team, you can expect less support from marketing, product and the C Suite.

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Former Employee

3.9

Jul 11, 2024

Start up company. A bit to ambitious to grow and let finances go out of control. Recently did a MAJOR staff reduction, possibly up to 50% of the staff is now let go. The explanation is that the funding market isn't loaning to companies who aren't yet profitable, therefore the intent is to make a profit before the end of this year, to do that, they cut costs. I...Read More

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Former Employee

3.1

Jul 22, 2024

difficult product to sell as more and more corps are face-to-face

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