Zoom used to be a great company, great product,... | Zoom Video Communications Reviews

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Current Employee

1.7

Jul 8, 2024

Zoom used to be a great company, great product, great leadership. Over the past couple years it has been extremely disappointing to see the direction. Leadership has completely lost sight of what's happening, adding so much busy work nonstop. Product is too heavy now, and no one knows what we do more than meetings STILL. Support is TERRIBLE and outsourced and no longer the best price option in the market. We claim ourselves as a Contact Center company but we're just another player in the market at this point. The worst part of all of it is the leadership currently in-seat.

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Current Employee

2.7

Jul 23, 2024

Zoom will continue to cater to its existing customer base, with a few new logos trickling in each year. Acquisition sales are few and far between with a very low percentage of reps coming close to hitting 100%. "Feast or famine" is the phrase even managers are starting to use.

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Current Employee

4.0

Sep 21, 2023

Overall Zoom is a great company to work for. The exponential growth during the pandemic brought on internal challenges that will need leadership focus and time to fix.

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