For many years, working under the management that... | O'Reilly Media, Inc. Reviews

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Former Employee

2.4

Feb 7, 2024

For many years, working under the management that created the direct sales channel was enjoyable. However, when they departed and new management took over, the motivation among representatives diminished due to the less effective leadership. The CRO, with his background in Customer Success and no experience working in a direct sales role, struggles to be taken seriously. His behavior has caused several talented salespeople to leave the company. There was an HR complaint about how he treated female CSM. His way of managing involves second guessing decisions made and offering advice that no sensible salesperson would ever propose to a customer. Often requires reminders about mitigations steps that have been explained to him multiple times, only to echo the same thoughts, typically stating, "I suppose I'll have to call the customer myself," a step that never happens. Generally, provides no concrete guidance or coaching and fails to inspire anyone through his actions. Salespeople are given non-performing accounts with the promise of great potential, despite there being little to no upside, effectively setting them up for failure.

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Current Employee

3.6

Apr 17, 2024

Org has really great people and a very positive culture. Management seem to genuinely care about your development, feedback, and are fair. Benefits are very good, and vacation is solid too. Comp is a bit low for the industry, and the overall sales culture is a bit lacking; although they're making improvements there. Employee tenure is very good, with many employees...Read More

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Current Employee

2.4

Mar 21, 2024

If they knew how to market the product correctly it could be good. Unless it is an outbound deal, we are often the last ones brought to the party because people think we ar just a book publisher.

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