Help Scout

Item: Help Scout
Rating: 3.5
Author: RepVue

Work in talent acquisition or recruiting at Help Scout? Claim your free profile to hire top sales talent, respond to reviews and questions, and highlight your talent brand!

Profile Highlights

High Quota Attainment

Help Scout quota attainment is better than the industry average

Competitive Salaries

OTE at Help Scout for Sales Development Representatives is highly competitive compared to industry peers. View salaries

High Score for Professional Development and Training

Help Scout is in the 82nd percentile for Professional Development and Training

Performance Category Ratings

See how employees rated Help Scout in RepVue’s key performance categories.

Category Score

Industry Percentile

Industry Rank

Culture and Leadership

3.4

65th%of Software orgs

# 801of 2,341 Software orgs

Base Compensation

4.0

76th%of Software orgs

# 561of 2,341 Software orgs

Incentive Compensation Structure

3.6

68th%of Software orgs

# 741of 2,341 Software orgs

Product - Market Fit

3.3

32nd%of Software orgs

# 1,607of 2,341 Software orgs

Professional Development and Training

3.5

82nd%of Software orgs

# 406of 2,341 Software orgs

Inbound Lead / Opportunity Flow

2.7

51st%of Software orgs

# 1,141of 2,341 Software orgs

Diversity and Inclusion

4.2

81st%of Software orgs

# 432of 2,341 Software orgs

About Help Scout

Greater Boston Area

Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place,...More

Percent that Attain Quota?

Goodof team members typically hit their quota

Software Industry Average

40%

Global Average

43%

Salaries

Job Role

Median Base Pay

Median OTE

Top Performer

Sales Development RepresentativeSalary data from 4 ratings

Account ExecutiveSalary data from 3 ratings

Reviews

Former Employee

2.7

Nov 13, 2023

Positives: Remote first culture, good healthcare options, B Corp Negatives: No growth in last 3 years, lead volume dropping, the team has gone from 29 to 6 over the course of 2 "company-wide" and 2 "sales and marketing only" reduction in force events (layoffs), minimal confident in leadership

Useful

View All Reviews

Anonymous Q&A

Anonymous Sales ProOct 3, 2023

Does Help Scout prioritize diversity and inclusion in their sales department? How do they promote and support diversity within their sales team?

0 Answers

View all Q&A

Employee Ratings

Total Employee Ratings

Total Ratings

Ratings Verified by RepVue

Verified Ratings

100%

Job Categories

Account Executive

50%

SDR / BDR

33%

Other

16%

Employee Status

Ratings submitted by current employees

33%

Ratings submitted by former employees

67%

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Frequently Asked Questions

Help Scout has an overall employee rating of 3.5 out of 5 and a RepVue score of 81.37. They are ranked #769 out of all Software organizations.

Currently it is reported that 42.5% of the reps at Help Scout are hitting quota.

Help Scout has a rating of 3.4 out of 5 for culture and leadership. They are ranked #1669 in this category out of 5111 companies.