Sr Director Customer Workflows UKI

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The UKI Solution Sales Sr Director will oversee market success of ServiceNow's Customer Workflow products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

The UKI Solution Sales Sr Director supports the strategy and solution win for the Customer Workflow engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

What you get to do in this role:

• Lead a UKI growth strategy by leveraging both vertical and horizontal sales strategies 
• Oversee a leader in the Customer Workflow Solution Sales department
• Collaborate closely with sales structure consisting of solution consulting, professional services, field sales teams 
• Manage your teams around achieving key KPI's of bookings to plan, pipeline creation, recruit to plan and talent development 
• Be a trusted mentor and leader who sets a high-bar, leading from the front 
• Establish and nurture relationships at the highest levels of organizations 
• Manage accurate forecasting and communications on a daily basis 
• Drive customer success practices across your area 
• Support territory strategy and planning to improve vertical understanding, account use case targeting and execution
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, SDR’s, GPC with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have: 

• 10+ years’ experience managing a team of field-based sales or solution sales representatives in a matrixed sales environment in the enterprise software space to enterprise customers (over 2,000 employees) 
• Strong experience managing multi-tiered customer relationships; demonstrated ability to coach and mentor 
• A strong track-record selling business applications in the customer service, field service or supply chain domains.
• A consistent track record of meeting and exceeding team quotas selling to large accounts (20,000+ employees) 
• Experience attracting, retaining, and developing high performing, high potential talent through assessing, selecting, onboarding, coaching, and developing 
• A track record of managing a growing team in different geographical locations across the Europe
• Superior knowledge and demonstrated skills of sales techniques, customer interaction, customers relations 
• Strong forecasting and reporting capabilities 
• A proven and consistent track record selling to large enterprise level customers and established relationship at the C-suite level 
• Strong organization, communication, team work, presentation, problem solving and time management skills 
• Experience inspiring the team to follow defined best practices 
• The ability to navigate and collaborate through complex opportunities 
• A competitive, can do, optimistic, realistic attitude, strong work ethic, humility and excellent team building communication and listening skills 
• The willingness and ability to travel 50% of the time