Manager, Customer Growth - SMB

The SMB Customer Growth Sales Manager will be responsible for hiring, training, coaching, and leading a team of ~8 Account Executives. The SMB segment includes Klaviyo’s install base customers who each drive $2.5-30M in annual revenue. The manager will constantly raise the bar of excellence in hiring, development, holding direct reports accountable to KPIs, operating highly effectively cross-functionally, and providing Senior Sales Leadership with accurate forecasts and any notable updates or learnings from the field. Each 2024 Quarterly earnings report has highlighted SMB CG work, cross-sell sales growth excellence, and specific customers sold by this organization. This is an opportunity to lead a team that is immediately impacting the growth of Klaviyo as a public company. 

This is a hybrid position based in either our Boston or Denver office, with the expectation of 3 days/week in-office. The on-target-earnings include a 60% base salary and 40% uncapped variable, plus restricted stock units and benefits.

How You Will Make a Difference:

• Recruit, interview, hire, train, and retain top talent
• Train, develop, and build out an ongoing skills analysis aimed at designing a scalable curriculum for improvement/advancement
• We invested in Force Management (Command of the Sale/MEDDPIC) and while experience here is a plus, this is also an opportunity to develop yourself and your sales professionals with the most elite level of sales process. 
• Manage the accuracy of the forecast and identify lead indicators of success
• Demonstrate high emotional intelligence and adapt your communication and/or coaching style accordingly to your direct reports
• Drive efforts in generating and closing cross sell and upsell opportunities
• Collaborate across various internal teams to ensure a positive customer experience and a progressive internal workflow
• Oversee and inspect the daily workflow of your team in order to promote KPI accountability and identify coaching opportunities
• Identify and address gaps in performance or areas for improvement and build strategic coaching plans
• Lead weekly 1:1s with direct reports and weekly team meetings that motivate and enable the team around key objectives
• Provide constructive and timely performance evaluations
• Share constructive and timely career development discussions
• Handle discipline and termination of employees in accordance with company policy

Who You Are:

• 3+ years of Sales Management experience leading sales teams that require complex and transactional deal cycles
• Proven track record of being a consistent top sales performer with a multi product/platform sales process - experience in the MarTech or Ecommerce space a plus, 
• Highly organized, process driven, and cross-functional relationship builder
• Comfortable being uncomfortable in an extremely fast paced, constantly changing growth environment
• Displays ownership of their team/business with an operationally driven management operating cadence
• Passionate about training, coaching, leadership, and development
• Confident and comes to the table with a learning mindset and point of view around sales excellence
• Highest caliber sales professional with experience managing multiple internal and external stakeholders
• Willing to travel 1-3X/qtr for marketing events, leadership offsites, conferences, customer on-sites
• Data-driven, detail oriented, organized, and a self-starter