Pluralsight
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Pluralsight
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Former Employee Customer success is expected to do it all. The compensation is ok, but the burnout is real.
Unlimited time off is a mechanism that means you simply lose it if you weren’t using it. It is hard to take time off as demands of time make that a challenge. The company used to provide recharge weeks, where everyone was off at the same time. That was just discontinued.
Customer continuity- keeping your accounts year over year, only happens in highest tiers, everyone else gets a book that is mixed up heavily each year. This makes the first half of the year very challenging to manage significant change and customers that are frustrated that you are their “insert number of rep”. Hard to get trust in that revolving account list.
Compensation is on the higher end, but the customer success role is more like a growth account manager role that has some success motions too.
1.7
Oct 31, 2023
Useful
