Solutions Engineer

So, what’s the role all about?

A Playvox by NICE Solutions Engineer will lead the functional and technical sales process with a coordinated focus on solutions development across Playovox by NICE’s portfolio through discovery and requirements gathering, validation and demonstration. The Solution Engineer must be able to articulate Playvox NICE solutions’ value and position Playvox by NICE’s products to both business and technical users.

How will you make an impact?  

• Deliver demonstrations that align the Playvox by NICE portfolio with the customer’s business challenges
• Identify all functional and technical challenges of assigned accounts
• Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs.
• Influence and educate clients that Playvox by NICE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value.
• Lead in all technical aspects of the sales process.
• Assist with the definition and execution of successful proof of concepts (POC), where appropriate.
• Actively contribute to a team approach with account executives and overlay teams.
• Able to promptly respond to functional and technical elements of RFIs/RFPs

Have you got what it takes?

• 7+ years of experience supporting multiple software products (portfolio sales) and services into sophisticated accounts
• 7+ years supporting Workforce Management, Quality Management AI and or Digital Transformation solutions into enterprise account
• Exceptional presentation and demo capabilities
• Experience customizing and building the storyboard for demos and POC
• Demonstrated success in achieving strategic deal wins
• Ability to manage multiple, complex sales opportunities simultaneously
• Ability to communicate from C-level executives down to Agent/Front Line level employees.

You will have an advantage if you also have:

• Experience/knowledge of WFM, QA, CCaaS, CX
• Experience as a Workforce Manager across Omnichannel communication channels
• Experience/knowledge selling a full suite of SaaS products.
• Certifications and knowledge of cloud technologies (NICE, Salesforce, ServiceNow, Zendesk, AWS Connect, Freshdesk, Intercom)

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 5547
Reporting into: RVP Sales, Playvox, WEM
Role Type: Individual Contributor