Solutions Consultant

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are dedicated to enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. Kustomer has a strong NYC presence and is also a remote friendly company, with Krew members located throughout the US and United Kingdom. We believe in togetherness to help foster strong relationships, collaboration and communication, and our Krew gets together for Kamp Kustomer each year.

About the Role

Do you enjoy problem-solving complex business problems facing companies every day? What if you had a next-generation platform that could solve that goal? What if you could work for a company that is changing the way that companies interact with their customers? What if you could work alongside the best and brightest in the industry to craft innovative solutions and transformational strategies? All this in a driven, collaborative and rewarding environment... Sounds too good to be true, you say? Absolutely not! Here at Kustomer, we call it Solution Consulting.

The Solutions Consultant (SC) is responsible for all technical, solution, and competitive aspects of the Kustomer sales cycle. SC’s must be both sales focused and technically savvy. They must be successful in selling alongside Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our AE;s and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.

You'll be responsible for:

• Working closely with Sales teams, your peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer
• Evangelizing Kustomer platform value to customers (including business & IT executives)
• Business requirements assessment and delivery of findings, including key pain points, proposed solutions to meet business needs, and ROI where applicable
• Development of a technical sales strategy
• Configuring and effectively demonstrating our solutions in a way that closely reflects each customer's business (tailored demonstrations)
• Mapping RFI/RFP requirements to software solutions
• Scoping, managing and executing customer pilots and Proof of Concepts
• Solution scoping abilities - using our existing solution and influencing new product development
• May involve handling sensitive personal data

Your qualifications and experience:

• 8+ years of Mid Market/Enterprise software selling experience
• Excellent interpersonal, communication, persuasion, presentation, and writing skills
• CRM, Contact Center or Customer Service Experience is highly desired
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
• Must be willing to work in a fast-paced startup environment with multiple responsibilities
• Bachelor's degree or relevant professional experience
• May include traveling for 30 to 50 percent of the time