SMB Account Executive

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

What You’ll Do

At Gorgias, you will be part of a dynamic and fast-growing sales team, helping e-commerce businesses elevate their customer support experience and boost sales. Your mission is to empower merchants to simplify and automate their support across multiple channels while creating lasting customer relationships. Here's how you'll make an impact:

Your Day-to-Day

• Own the Sales Journey: Lead discovery, demo, and pricing calls, showcasing the power of Gorgias tailored to each prospect’s specific needs.
• Engage with Inbound Leads: Benefit from a well-developed lead generation team—your job will be less about hunting and more about guiding prospects through the buying journey.
• Build Strong Relationships: Act as a trusted advisor, answering questions and overcoming objections to keep deals moving forward smoothly.
• Drive Results Quickly: Thrive in a fast-paced environment where you’ll focus on closing deals efficiently while delivering an exceptional experience.
• Collaborate with Teams: Work closely with marketing and product teams to align efforts and ensure the feedback loop supports continuous improvement.
• Maintain Pipeline Hygiene: Follow up with prospects after demos, nurturing relationships and setting clear expectations for the next steps.

Who You Are

• Sales Experience: 1+ years in tech sales, with a passion for fast-paced, high-growth environments.
• Bilingual Proficiency: Excellent communication and writing skills in English and French.
• CRM Expertise: Understand the importance of CRM tools for maintaining data integrity and ensuring accurate forecasting.
• Driven to Succeed: Thrive in dynamic settings, embracing challenges to refine and scale the sales process.
• Deal Closer: Energized by fast-paced deals and the pursuit of ambitious goals.
• Curious Learner: Maintain a deep sense of curiosity and hunger to grow your sales expertise.
• Enjoy Selling: Selling comes naturally to you, and you're motivated to get even better.
• Adaptable & Efficient: Quickly grasp complex ideas, automate processes, and drive results.
• Active Listener: Attuned to prospect needs, with a talent for spotting and leveraging opportunities.
• Action-Oriented: Execute quickly and efficiently to get things done.

Bonus Skills (Nice to Have)

• Proven track record of meeting or exceeding sales quotas.
• Experience selling SaaS or working with e-commerce clients.
• Knowledge of API and HTTP integrations.
• Familiarity with MEDPICC methodology.
• Prior experience with customer support software.

Benefits & Perks

• 🏖️ 5-week vacation plus 2 weeks RTT
• 🤕 Paid sick leave
• 🌏 6 weeks full remote/year
• 🧸 Paid parental leave (16 weeks)
• 🚊50% of public transportation reimbursed
• 💻 MacBook Pro
• 🍽️ Personal credit card to buy lunches (we use Swile)
• 🏥 We provide private health insurance (we use Alan)
• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!