Customer Success Manager - US (EST & CST)

Come grow and expand Supermetrics in the US market with us!

We’re looking for a Customer Success Manager to join our go-to-market team in the US! Only candidates already located in EST and CST will be considered.

 In this role, you will… 

• Take ownership of the North American market and grow the business together with Account Executives across the US.
• Build a strong network of marketing professionals in the North America market.
• Be a part of amazing company culture and work with an awesome team of SaaS sales professionals.

 Your day-to-day work and responsibilities include…

• Responsibility for the onboarding, adoption, renewals, growth, and advocacy of North American customers
• Collaborating with local and global Supermetrics teams (Sales, Product, Support, Professional Services, Solutions Engineering) to provide world-class solutions and consultation to our customer's needs
• Develop and grow your knowledge of the Supermetrics suite of products/services and industry trends to add value during every customer interaction

Sometimes, you might need help from your fellow Customer Success team members or to lend a hand to someone else. We have team-level goals and a strong team mentality! No success comes with the price of someone else, so we hope you share this value with us. 

This position is for you if you have...

• 2+ years of relevant experience in SaaS customer success or agency partnerships

Agency or MarTech experience is mandatory

• Great organizational skills and ability to multitask. You know how to prioritize your work while still ensuring things get done.
• Proactive problem-solving approach. When something needs fixing or digging, you’ll find the resources and the help needed.
• Humble attitude. Our focus at Supermetrics is for you to succeed, so having a humble attitude and being open to new information will help you grow and, ultimately - achieve your goals!

Benefits we offer…

• 100% paid health care premiums for you and the WHOLE family with $0 deductible options
• Flexible remote policy
• $520 one time wfh stipend
• UberOne pass with biweekly stipend
• $80 monthly wifi allowance
• Various external trainings to support your career development
• Competitive compensation package including equity   
• Excellent work equipment

Benefits may vary depending on location. You’ll find more information at supermetrics.com/careers#benefits. 

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.
Get to know our Sales team at supermetrics.com/careers/sales.

Does this sound like your next career milestone? Apply now! We'll fill the position the moment we find the right person. 

Join us on our mission to make data analysis simpler, more productive and more connected

Supermetrics is a frontrunner in data integration technology, with 15% of global advertising spend reported through our products. Our technology helps over 17,000 businesses like Shopify, HubSpot, and Nestlé streamline their marketing data and focus on insights. Since our founding in 2013, we've grown profitably to reach 750K+ users and over 50M€ in annual recurring revenue.

We're a team of 360+ growth-minded people from diverse backgrounds. Together, we make a resourceful, inclusive, and collaborative team.

Supermetrics operates on trust, transparency, and inclusion. While we're action-oriented and work hard to reach our goals, we value a healthy work-life balance and a laid-back workplace atmosphere.

We're hiring for a diverse, competent, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.

It all started from a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.

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