Customer Success Manager, Spanish Speaking
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Job Description
We’re looking for a Spanish-speaking Customer Success Manager to join our Customer Success team in Helsinki or Dublin!
In this role you will:
- Manage a diverse client portfolio based in LATAM region
- Help our customers achieve their desired outcomes and solve their challenges
- Be a part of a world-class customer success organization of 20+ professionals across North America, EMEA, and JAPAC
Your day-to-day work and responsibilities will include:
- Ownership and responsibility to maintain and grow your portfolio of 50+ customers from LATAM region
- Responsibility for the onboarding, adoption, renewals, growth, and advocacy of your customers
- Collaborating with local and global Supermetrics teams (Sales, Product, Support, Professional Services, Solutions Engineering) to provide world-class solutions and consultation to your customer's needs
- Develop and grow your knowledge of the Supermetrics suite of products/services and industry trends to add value during customer communications
Sometimes you might need help from your fellow Success team members or to lend a hand to someone else. We have team-level goals and a strong team mentality! No success comes with the price of someone else, so we hope you share this value with us.
This role is for you if you have:
- 3+ years of relevant experience in customer success or similar customer-centric positions
- SaaS, Agency, or Martech experience
- Great organizational skills and ability to multitask. You know how to prioritize your work while still ensuring things get done.
- Proactive problem-solving approach. When something needs fixing or digging, you’ll find the resources and the help needed.
- Active communication with customers. You know managing your accounts means nurturing the relationships you have with your customers.
- Humble attitude. Our focus at Supermetrics is for you to succeed, so having a humble attitude and being open to new information will help you grow and, ultimately - achieve your goals!
- Deep understanding of the LATAM region and experience working with countries in the area
- Excellent English skills are a must: English is our internal working language
- Near-native level or fully professional Spanish language skills is a must, and Portuguese is an added bonus!
- Passionate about working with customers!
Benefits we offer…
- Competitive compensation package, including equity
- Excellent work equipment
- Health care benefits and leisure time insurance
- Various external trainings to support your career development
- Sports and wellbeing allowance
Benefits may vary depending on location. You’ll find more information at supermetrics.com/careers#benefits.
Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.
#LI-Hybrid #LI-FullTime #LI-MiddleToSeniorLevel
Join us on our mission to make data a marketing superpower
Supermetrics is a frontrunner in data integration technology, with 15% of global advertising spend reported through our products.
Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. We help marketers master their data and turn it into insights that improve business results and predict the best next step. Since our founding in 2013, we've grown profitably to reach 750K+ users and over 50M€ in annual recurring revenue.
We're a team of 360+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.
Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to be the leader in our industry. As team players, we help each other and win together.
We're hiring for a diverse, competent, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.
It all started with a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.
About Supermetrics
Learn moreEngaged Employer
Supermetrics is a pioneer in marketing intelligence technology. We help marketing teams connect, manage, analyze, and activate their data to drive business growth. Trusted by 200,000 companies worldwide, we process 15% of global marketing data. Since our founding in 2013, we’ve grown profitably to over 60M€ in annual recurring revenue. And we’re...More
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