Customer Solutions Manager

Who we are: 

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.  

What you’ll do:

• Project Management and operational partner
  • Project manage feasibility and onboarding processes to ensure the best expectations are set and the customer is set up for success
  • Recommend and coach partners on successful marketing tactics to position their business to thrive in the CloudKitchens environment
  • Analyze data and presents insights to customers to help them improve their operations
  • Travel to attend customer launches and other on-site facility activities
• Issue Resolution + facility support 
  • Influence regional facility and operations leaders to execute best front-line efforts to support enterprise customers
  • Autonomously solve technology/ digital issues, physical kitchen issues, and facility operations issues by working with relevant stakeholders or resolving the issue directly.
  • Collaborate with internal teams (e.g. finance, growth, product etc.) to ensure customer feedback is represented to inspire lasting, cross-functional solutions
  • Navigate billing and collections processes with customers and ensure invoices are correct and paid on time
• Product & Operational Expertise
  • Understand customer technical requirements (APIs, POS systems, and other software) and implications for operational workflows and integrations within our customer facilities
  • Work with internal stakeholders to prioritize and project manage integrations
• Negotiation & Contracts
  • Work with legal teams on contractual negotiations, terminations, and renewals
  • Manage strategic expansion of accounts, presenting best growth strategies to optimize opportunities for our customers 

What we are looking for: 

• 3-5 years of experience in customer operations -- directly owning customer relationships with a track record of success
• Analytical thinking (basic sheets + data analysis e.g. lookups, conditional formulas, table arrays) 
• Strong verbal + written communication skills
• Intuitive understanding of restaurant + hospitality operations and franchise ecosystem