Sr Partner Success Specialist

Job Description

• In this global role you will serve as a trusted advisor to a specific ServiceNow Service Provider Partner to help drive the consumption and adoption of NOW software with their end-customer accounts.
• The successful candidate will work across up to 25 accounts with the Service Provider.
• Provide advice and guidance to the Service Provider Partner to ensure the health of their end customers remains excellent.
• Collaborate with the Service Provider Partner to ensure they have the skills within their Practices to successful deploy and manage the implementations.
• Identify gaps in partner delivery capabilities and prioritize remediation efforts within the accounts the Service Provider is working.
• Collaborate with cross-functional teams to ensure Partners have access to the assets and training they require to successfully go-to-market and implement the in-scope products/solutions.
• Support the Partner should any account escalation occur and work with the Account Escalation Teams to remedy all situations.

Qualifications

• 5-8 years of work experience in either a Customer Success or Professional Services role.
• Demonstrable experience in building or being part of a cross-functional team around service delivery Practices, with an understanding of the key components of a successful Practice.
• Ability to influence upsell and cross sell opportunities with the Service Providers being supported.
• Software industry domain expertise (preferably SaaS), and the ability to understand technology problems.
• Be a strategic thinker, who is execution oriented; ideally has experience driving cross-functional programs or processes.
• Ability to drive effective and influential conversations with various stakeholders and leadership levels in order to build long term strategic, trusting relationships and work collaboratively with Partners.
• Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement objectives.
• Strong communicator, able to convey complex ideas in a clear, concise manner both verbal and written, comfortable in both business and technical discussions.
• Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment.
• Strong team player and independent thinker.
• ServiceNow experience and/or certifications is a plus.
• Preferred candidates will be located within the Eastern Time Zone. 
• Willing to travel at least 50%.